Manager, Admissions & Records

Dallas College•Mountain View, CA

About The Position

Responsible for assisting with the day‐to‐day functions of a segment of work, a sub‐section of an organization, or a functional area within an organization.

Requirements

Demonstrated ability to work effectively with both internal and external groups within the Dallas College community, strong commitment to world‐class customer service.
Recognize emerging trends in area(s) of expertise and prepare for changes that may occur as a result of these trends.
Ability to multi‐task and/or lead projects to ensure they are completed within timeframe and budget.
Excellent interpersonal and listening skills in order to convince, influence, and direct students as it relates to their academic goals.
Excellent oral and written communications skills required.
Excellent customer service skills.
Associate degree plus three (3) years of related work experience.
Ability to work extended hours beyond the regular 8:00 a.m. – 5:00 p.m. workday during heavy registration peak times.
Official transcripts will be required.
Will be subject to a criminal background check.
Some positions may be subject to a fingerprint check.
Position requires regular and predictable attendance.

Nice To Haves

Bilingual or multilingual skills preferred.

Responsibilities

Plan, organize, maintain, and manage the processes and operations of admission and registration services for the college location; manages activities of the admission department to include planning, implementing, administering and evaluating projects and services impacting the operations from an admission/registration perspective.
Assist with the supervision and daily department operations, including staffing and work schedules; provides input in preparing departmental objectives; establish program requirements and departmental needs.
Act as a resource in answering questions and providing information regarding the interpretation of admission policies and procedures for Dallas College and external agencies as they apply to departmental functions.
Work with faculty and academic divisions in developing, administering, and coordinating appropriate student support services related to student development, and admissions processes and services.
Interact with various campus/location offices regarding the preparation and generation of various reports, proposals, and make recommendations related to retention and long-range planning.
Responsible for the college/location on‐line admissions and registration services.
Assist in preparing and conducting on‐going staff and admissions staff training.
Serve as the liaison to college colleagues and students to research, resolve and respond to student issues.
Responsible for assisting with the planning, direction or oversight of a business unit, division, department, or an operating unit within an organization with or without reporting staff.
Plan and maintain work systems, procedures, and policies that enable and encourage the optimum performance of its people and other resources within the organization.
Assist in the establishment and implementation of efficient administrative policies, programs and procedures; develop strategic goals and objectives for area(s) of responsibility in conjunction with strategic direction, mission and goals of business unit or organization.
Manage the preparation and maintenance of reports necessary to carry out the functions of the department.
Prepare periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
Responsible for the selection, training, coaching, development and evaluation of assigned full‐time staff.
Supervise two (2) or more full-time staff.
Completes required Dallas College Professional Development training hours per academic year.
Performs other duties as assigned.