Manager, Admissions - Night Shift

About the position

Join our team as a Admissions Manager at Erlanger Behavioral Health! Located in Chattanooga, Tennessee, our 94-bed treatment center offers superior psychiatric and addiction services to individuals of all ages. Specializing in exceptional mental health care for various age groups, we cater to adolescent patients aged 12+ and older adults. If you're passionate about making a difference in the lives of those in need through compassionate therapeutic practices and thrive in a supportive team environment that fosters learning and growth, this position is perfect for you! Apply now!

Responsibilities

• Oversee the daily referral, intake, admissions and preauthorization process for incoming patients.
• Organize, plan and direct work assignments for Admissions staff.
• Provide staff management to including hiring, development, training, performance management and communication to ensure effective and efficient department operation.
• Supervise and monitor personnel adherence to established Admissions criteria and ensures that appropriate documentation of approval/denial occurs.
• Adhere to established Patient Rights and ensures the Admissions staff comply.
• Act as an intermediary on difficult cases, keep leadership team informed of the status of problematic situations.
• Ensure compliance with front-end financial processes to include benefit verification, financial counseling, and completion or prior authorization of each patient per Acadia policy and facility process.
• Maintain knowledge or milieu management.
• Ensure that FTE utilization in Admissions falls within fiscal guidelines, but also ensures patient safety and admission efficiencies.
• Demonstrate a positive, empathetic and professional attitude towards customers always.
• When patient needs are not met, acknowledge and work to resolve complaints.
• Recognize that patient safety is a top priority.
• Perform other functions and tasks as assigned.

Requirements

• Bachelor's degree in a social services field required.
• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN is preferred.
• Four or more years' of experience as an admissions manager or in another admissions capacity.