Manager Administrative Services | Behavioral Health

Community Health Network • Indianapolis, IN

2d

About The Position

Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you. Make a Difference The Manager of Administrative Services will manage behavioral health support staff/front office for the Hillsdale and Warren offices. This position will oversee, coordinate, and supervise all office coordinators working in outpatient clinical behavioral health locations. The Manager will conduct meetings with support staff, and perform personnel management functions including hiring, performance appraisals, development plans, and disciplinary actions. This position will function as a liaison between clinical and administrative staff. The manager will collaborate closely with the clinical managers to determine schedules for the offices and individual staff. This position will field complaints and suggestions from internal and external customers. The Manager will work in conjunction with administrative staff and patient accounts staff. This position will assist with performance improvement & policy procedure development.

Requirements

• Applicants for this position should demonstrate strong patient care skills and provide an exceptional patient experience.
• Applicants can communicate effectively with patients, families, staff, and physicians.
• Three (3) or more years of experience working in a medical office is preferred.
• High School Diploma or GED equivalent required.
• Ability to work independently.
• Skills in problem identification and resolution.
• Sensitivity to customer relations and the confidential nature of work.

Nice To Haves

• Bachelor’s Degree preferred.

Responsibilities

• Manage behavioral health support staff/front office for the Hillsdale and Warren offices.
• Oversee, coordinate, and supervise all office coordinators working in outpatient clinical behavioral health locations.
• Conduct meetings with support staff
• Perform personnel management functions including hiring, performance appraisals, development plans, and disciplinary actions.
• Function as a liaison between clinical and administrative staff.
• Collaborate closely with the clinical managers to determine schedules for the offices and individual staff.
• Field complaints and suggestions from internal and external customers.
• Work in conjunction with administrative staff and patient accounts staff.
• Assist with performance improvement & policy procedure development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED