Manager, Administration and Foster

American Society For The Prevention Of Cruelty To Animals • New York, NY

283d • $72,000 - $77,000

About The Position

The ARC (Animal Recovery Center) and CARE (Canine Annex for Recovery and Enrichment) facilities are dedicated to the recovery and rehabilitation of victims of cruelty and neglect admitted through NYPD and the ASPCA's Humane Law Enforcement (HLE) and Community Engagement (CE) programs. Our dedicated team of more than 45 sheltering, medical, and animal behavior professionals work closely with the ASPCA Animal Hospital, Forensics, Legal Advocacy and Investigations, Behavioral Sciences, Shelter Medicine Services, Community Engagement, Placement, and Adoption Center teams to ensure coordinated response and operations, and holistic, balanced, high-quality care for the animals we serve. The Manager, Administration and Foster, ARC and CARE, (The Manager) oversees all administrative functions, foster operations, and special projects in support of the ARC and CARE departments. The Administration team collaborates closely with ASPCA's Adoption Center, Community Engagement, Humane Law Enforcement, Veterinary Forensics, Legal Advocacy & Investigations (LAI), Behavioral Sciences (BST) and Shelter Medicine Services (SMS) teams to ensure well-coordinated operations, high-quality care for victims of cruelty and neglect, and high-quality client services for their owners. The Manager plays a key role in this work to ensure that systems and processes are efficient and support the day-to-day operations of the ARC and CARE departments. The Manager sees to the daily administration and operations, including, supply ordering/processing, invoice tracking, data tracking and reporting, supporting the operations teams with scheduling of medical procedures, foster appointments and logistics in service of the movement of animals in and out of the ARC and CARE departments, managing the team's departmental plans, planning and execution of all ARC and CARE meetings and events, and forging positive and productive relationships between AAH/ARC/CARE and other departments. To succeed in this role, the Manager will thrive on managing multiple projects and in accomplishing the day-to-day administrative functions in a fast-paced environment with changing priorities. The Manager is a skilled multi-tasker who maintains a positive and solution-focused attitude and works well as part of a cohesive team. Additionally, this position also directly supervises three Administrators. *Shift is Sunday-Wednesday 9-7pm.

Requirements

• Minimum of bachelor's degree and/or equivalent work experience.
• Outstanding ability to handle animals using Fear Free practices.
• Ability to give and receive direction in a fast-paced, dynamic environment.
• Ability to plan, organize, and effectively present ideas and concepts.
• Excellent communication skills with people.
• Excellent organizational and time management skills.
• Excellent ability to provide timely and professional communication and service to internal and external stakeholders.
• Excellent and demonstrated ability to be a team player.
• Comfortable with humane euthanasia in theory and practice.
• Dependable and ability to demonstrate regular and reliable attendance.
• English required and Spanish speaking a plus.

Nice To Haves

• 1+ years working in a managerial position, preferably in a veterinary practice or animal shelter.
• 3+ years in a fast-paced position with administrative functions.
• Familiarity with using Excel, Word, ImproMed, Civicore, Salesforce, and Canva.
• Minimum of 3 years veterinary hospital and/or animal shelter experience.
• Prior experience managing programs a plus.
• Veterinary medical and animal behavior knowledge base a plus.

Responsibilities

• Manage and oversee the daily administrative operations for ARC and CARE.
• Manage the ARC and CARE credit card accounts including creation and submission of timely monthly expense reports.
• Monitor each department's expenses and ensure ASPCA resources are used appropriately.
• Oversee and manage the ordering of supplies, and invoice processing for both ARC and CARE.
• Track charges and reports for legal case security hearings.
• Partner with Centralized Services to maintain and organize inventory par levels in ARC and CARE.
• Participate in daily ARC and CARE Rounds and ensure that animals are moving efficiently into and out of ARC and CARE.
• Support Administration team in the daily maintenance of the ARC and CARE patient census.
• Ensure efficient coordination of animal moves into and out of ARC and CARE.
• Send records as needed.
• Manage coordination for all new NYPD and CE case preparation and intake needs.
• Partner with the AAH Operations team to ensure timely collection, scanning, uploading, and filing all ARC and CARE treatment sheets weekly.
• Assist with the creation, maintenance and organization of computer records and medical charts.
• Oversee the creation and daily accuracy of signage for all rooms and kennels in ARC, CARE, AAH.
• Coordinate and facilitate engaging tours and shadowing experiences for ASPCA employees and/or key guests.
• Contribute posts and photographs to The Scoop and FB Workplace to highlight department work, achievements, and other notable events.
• Facilitate and support regular communication and celebration to support a positive work environment.
• Support management initiatives and presentations by contributing to and participating in staff meetings and training sessions.
• Oversee and ensure logistical support for ARC and CARE meetings, events, conferences, webinars and conference calls.
• Manage work requests with Facilities, Centralized Services and Office Services.

Benefits

• Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role.
• The target hiring range for this role is $72,000-$77,000.
• Fear Free® certification required or within 30 days of employment.
• Rotating holidays and storm coverage days are required.
• Must have flexibility in schedule to accommodate program needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Personal and Laundry Services
• Education Level: Bachelor's degree