Manager, ACO Performance

Stellar Health • New York, NY

4d • $130,000 - $170,000

About The Position

The Manager of ACO Performance will be the central driver for meeting our ACO performance targets. You'll achieve this by leading strategic engagement with our provider partners and acting as their primary accountability partner. This role involves translating high-level program goals into concrete, actionable plans that can be executed at the practice level. You will report to the Director of Provider Success of the ACO.

Requirements

• Experience working in an ACO/managed care organization required
• 5-7 years of experience in a healthcare operations role
• Recent experience in managing medical group performance for success in value based care
• Demonstrated experience in using data to develop and launch initiatives from 0 → 1
• An in-depth understanding of the responsibilities of various roles within a provider’s office. Demonstrated ability to build stakeholder relationships with these roles.
• The ability to strategically prioritize, negotiate deliverables effectively with internal and external partners, and make clear, decisive trade-offs when necessary.
• Excellent data analysis skills, including the ability to utilize Excel and BI tools to understand challenges
• Exceptional communication skills, ability to build immediate trust across all levels of internal and external stakeholders (from front-desk users to executive teams of large health systems)

Responsibilities

• Provider Performance Ownership: Own the medical group performance towards targeted metrics for an assigned portfolio of providers, including chronic condition capture, quality performance. Develop and execute strategic, data-driven action plans for each provider group to close performance gaps and meet or exceed performance goals.
• Insight Generation: Using sophisticated data analytics, own the analysis of provider performance data to actively generate strategic insights into underlying causes of performance gaps. Proactively identify & surface opportunities for performance improvement at the medical group and network level.
• Relationship Management: Build and maintain strong, results-oriented relationships with provider executive leadership, clinical staff, and administrative teams. Serve as the trusted point of escalation for performance challenges, effectively resolving barriers that prevent providers from meeting targets. Ensure all providers are fully educated on the performance of their contracts, incentive structures, and the direct financial implications of their performance
• Cross-functional troubleshooting and problem-solving: Build strong partnerships with internal stakeholders to address cross-functional challenges, particularly with ACO Program Managers, Customer Success, Product Teams.
• Build & standardize best practices: work with ACO leadership team to develop and implement best practices to drive performance and implement playbooks to scale operations.
• Travel on occasion to medical groups, up to 25% of time

Benefits

• Medical, Dental and Vision Benefits
• Flexible PTO
• Universal Paid Family Leave
• Company sponsored One Medical memberships and Citibike memberships
• Medical Travel Benefits
• A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
• Stock Options & a 401k matching program
• Career development opportunities like Manager Training, coaching, and an internal mobility program
• A broad calendar of company sponsored social events that for our in-office and remote employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees