Manager Account Operations

Columbia Sportswear • Portland, OR

15h • Hybrid

About The Position

Columbia Sportswear’s dynamic global supply chain consists of 4 distribution centers, 430 retail stores, 80 apparel factories and 20 footwear factories worldwide. We pride ourselves on being able to get products to market quickly, safely, and in the most cost-effective manner. By leveraging data analytics, we are constantly pushing to make smarter business decisions and identifying innovative ways to make Columbia Sportswear’s supply chain more efficient and effective to meet our consumers’ ever-changing needs. As an Account Operations Manager you will be responsible for Account Services functions that drive operational expertise and solutions. You will lead operational execution for accounts to support advanced supply chain and sales directives. In addition, you will lead a team to evaluate order management requirements on a seasonal basis and develop and resolve issues that enhance profitability, growth and account loyalty. This role will maximize business processes and policies to drive operational excellence while creating a consistent customer experience across North America brand/channels/regions while maintaining premium service execution for accounts.

Requirements

• YOU ARE A natural problem solver, anticipating and resolving issues through data analysis and quick thinking
• Able to multi-task be able to prioritize essential tasks to meet deadlines
• A people person, comfortable building relationships and collaborating with cross-functional partners
• A strong communicator who is able to influence others, comfortable interacting with customers, sales reps and management team
• A proactive decision maker and can make decisions based on analytics and metrics
• YOU HAVE A Bachelor’s degree in business or related field or equivalent work experience
• A minimum 8 years of professional experience, 5 years management experience preferably in a supply chain management or relevant technical / business skills
• Broad understanding of supply chain processes, procedures and internal structure and partners
• Expert skills in Microsoft Office Suite, especially Excel

Nice To Haves

• SAP experience preferred

Responsibilities

• Lead team to maximize DC shipments for timely revenue recognition by brand, channel, and region
• Champion the Direct Ship program to drive volume from brands, regions, and channels to alleviate distribution center capacity and exceed month, quarter, season and 3 year shipping targets.
• Analyze and be able to make key decisions for customer base for contract conversion, address areas of concern with sales leadership and ensure customers adhere to order management policies in order to maximize execution to corporate revenue goals
• Drive Customer Engagement as competitive advantage and lead process for Account Operations.
• Foster and demonstrate inclusive participation and preparation for all customer engagement activities resulting in the implementation of joint value creation opportunities
• Ensure efficient order flow by monitoring team activities that drive execution and revenue realization.
• Identify gaps, redundancies and elements outside our standard operating procedures to recommend changes for efficiencies throughout the supply chain.
• Be a leader and advocate for internal and external partnership and continuous process improvement by identifying industry trends related to order management, EDI, logistics, and value-added services; drive recommendations to evolve Columbia supply chain processes
• Work to ensure that supply chain initiatives (i.e. direct ship) are being fully and successfully leveraged.
• Recommend and implement additional opportunities for expansion of these initiatives
• Identify and initiate strategic cross functional relationships to drive account execution.
• Utilize internal/external resources to fully understand the complexities of retail partners
• Coordinate with Account Operations Leadership to develop order management strategies encompassing service and logistics strategies and customer requirements
• Hire, coach, guide and lead direct reports.
• Clarify individual and team goals and performance measures.
• Support development planning and team member motivation to maximize individual satisfaction and performance

Benefits

• At Columbia Sportswear Company, we’re proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding.
• Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community.
• Benefits that can protect your family’s financial future and help you save money through our 401k plan plus a generous company match.
• Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services).
• In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services.
• We have extensive wellness benefits, employee discounts and a generous time off program available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager