Manager - Account Development - Sunrise

American Express•Sunrise, FL

16h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Manager, Account Development plays a critical leadership role within the U.S. Small & Medium Enterprise (SME) organization. This role is responsible for leading the day-to-day execution, performance management, and development of a team of Account Development Specialists (ADS) who support growth and retention initiatives across a portfolio of commercial clients. This role focuses on people leadership, operational excellence, and consistent execution, while partnering closely with senior leaders to ensure alignment to business priorities and strategic objectives.

Requirements

Bachelor's degree preferred
Experience leading sales or account development team, 3+ years
Experience partnering with clients across various markets / industries
Experience in a highly regulated industry
Exhibits consistent track record of managing performance, coaching, and motivating for success and identification of development strengths and opportunities improvement to a large team to enable improved business results
Proactively and consistently demonstrates the value of partnering with American Express
Results focused
Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks
Market, industry, & product knowledge
Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation
Strategic thinking
Leadership and team motivation

Responsibilities

Lead, coach, and manage a team of Account Development Specialists supporting growth initiatives for SME clients
Drive daily execution of core ADS activities including account research, lead follow-up, servicing support, and administrative workflows
Ensure consistent execution of processes, service standards, and turnaround times
Serve as the first point of escalation for operational or performance-related issues
Foster a culture of accountability, engagement, and continuous improvement
Conduct regular 1:1 coaching sessions focused on performance, development, and career growth
Provide ongoing feedback through call reviews, workflow observations, and performance data
Support onboarding and ramp of new team members
Identify development opportunities and partner with leadership on training plans
Manage performance through clear expectations, feedback, and accountability
Oversee daily workload management to ensure efficiency, accuracy, and balanced coverage
Monitor and manage key performance indicators including volume, quality, productivity, and turnaround time
Partner with cross-functional teams (Sales, Operations, Automation, Compliance) to resolve issues and improve execution
Identify process improvement opportunities and elevate recommendations to leadership.
Act as a key liaison between Account Development Specialists and supported sales teams
Support execution of business initiatives and change management efforts
Reinforce alignment to enterprise priorities, policies, and servicing expectations
Ensure adherence to the American Express Code of Conduct and Sales Practices policies
Partner with Operational Excellence and Quality teams to support monitoring and compliance efforts
Promote a culture of integrity, accountability, and risk awareness

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities