Manager-Account Development (Atlanta/Alpharetta)

American Express • Atlanta, GA

192d • $80,000 - $155,000

About The Position

The Field Account Development Manager sits within a geographical territory and is responsible for the retention and continuous growth of our existing US Small & Medium Enterprise key client relationships, through face-to-face interactions. This entails having overall management of a defined portfolio of key existing accounts, identifying the evolving needs of our clients, ensuring we continue to serve those needs with our array of cash flow and payment solutions, to deepen our relationship with these clients. The key measurements of success for this Manager will be portfolio level account retention and volume growth. This is a field-based role in which in person engagement with the client base through face-to-face interactions is required.

Requirements

• Bachelor's degree preferred.
• Excellent sales experience, 3 - 5 years minimum.
• Experience partnering with clients across various markets/industries.
• Experience in a highly regulated industry.
• Employment eligibility to work with American Express in the U.S. is required.

Responsibilities

• Identify accounts that are not utilizing the full terms and benefits of their AXP commercial products and prioritize those clients.
• Proactively reach out to customers to uncover opportunities and treat the customer until there’s a change in customer spend in alignment with growth or retention conversations.
• Develop client specific value proposition, identify key steps (strategy and tactics) to meet short and long-term client objectives.
• Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume.
• Maintain a high level of knowledge about American Express products, processes, key internal partners, and tools.
• Seek opportunities to up-sell and cross-sell commensurate with the needs of the client.
• Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standards, and procedures, are adhered to.

Benefits

• Competitive base salaries.
• Bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree