Manager, ACCelerated Learning Support

Austin Community College • Austin, TX

4d

About The Position

Provides leadership and management for campus-based ACCelerated Learning Support services, managing daily operations, facilities, administrative functions, and coordinating academic support services.

Requirements

• Understand and apply Principles and practices associated with Servant-Leadership.
• Familiarity with statistical and analytical methodologies.
• Knowledge of current change management theories.
• Understanding of student services processes and procedures, enrollment trends, ACC culture and academic curricula.
• Stay updated on emerging technologies and communication systems to promote programs, activities, and services.
• Utilize project management techniques.
• Apply student development best practices.
• Academic support best practices.
• Data collection and analytics.
• Learning technologies.
• Tutorial services methods.
• Supervisory principles.
• FERPA and institutional policies.
• Apply strengths-based coaching principles in employee and student development.
• Utilize effective interpersonal and communications skills, including tact and diplomacy.
• Exhibit effective organizational and planning skills.
• Demonstrate supervisory and management skills founded in servant leadership principles.
• Work collaboratively and effectively as part of a multicultural team.
• Maintain confidentiality of work related information and materials.
• Establish and maintain effective working relationships.
• Ability to effectively manage change.
• Prioritize multiple projects.
• Create, compose, and edit written materials.
• Develop, write, plan and implement short and long-range goals.
• Maintain an established work schedule, including some evenings and weekends.
• Familiarity and proficiency in utilizing Workday as an HRM system.
• Managers are expected to be familiar with job requisition processes, performance evaluations, and maintaining consistent, high-quality personnel data.
• Decision‑making and judgment.
• Strong interpersonal and communication skills.
• Leadership and team building.
• Organizational and planning skills.
• Confidentiality and professionalism.
• Proficiency with enterprise systems and LMS platforms.
• Bachelor's degree or higher.
• Four (4) years of related work experience OR Associate’s Degree plus two (2) years of related work experience can be substituted for the required education (plus the required experience noted below).
• Three (3) years related experience, including one (1) year supervisory.

Nice To Haves

• ACC Supervisor Certificate may substitute supervisory requirement.

Responsibilities

• Supervises, hires, trains, coaches, evaluates, and disciplines personnel.
• Coordinates ACCelerated Learning Support services and activities.
• Designs best‑practice-based tutorial services and programs.
• Assists with optimizing physical spaces.
• Develops and monitors departmental budget.
• Gathers, analyzes, and reports data.
• Serves as liaison to instructional departments.
• Promotes services to stakeholders.
• Resolves patron issues and escalates when appropriate.
• Collaborates with SAS and Student Services.

Benefits

• Full-time faculty and staff employees who work in full-time and/or part-time positions at the college are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment.
• Benefits include medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D.
• ACC does not participate in Social Security.
• ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only).
• Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees