Manager- Academic Operations (Residency Events)

About the position

The Manager, Academic Operations works closely with university faculty and leaders in colleges as well as academic support staff in various departments to develop, plan, and deliver synchronous virtual and in-person academic residency events. This role directly influences the faculty/staff and student journey experience. Reporting to the Director of Operations within the Office of Academic Affairs, the Manager will collaborate on supporting branches of our strategic plan including focusing on unique and elite student experiences and fostering a sense of belonging. This involves engaging in residency strategy planning and working with team members and colleagues in other areas on logistical planning for residencies, labs, and intensives. In this role, you will work as a member of our Academic Affairs Team in an environment that values collaboration, innovation, and diverse perspectives. As a Manager, you'll need to have a strong interest in technology and communications. You'll need excellent interpersonal and written communication skills and demonstrated proficiency in Excel. Previous experience with synchronous in-person and virtual events is beneficial. You should also have a desire to develop best practices and processes, and keep current on trends, technologies, and approaches. This position will also include continuous process improvement, communications across teams and engage in problem solving as issues arise.

Responsibilities

• Plans, coordinates, and organizes logistics for synchronous virtual and in-person doctoral academic residencies, labs, and intensives.
• Collaborates with faculty and support staff for planning and delivery of synchronous academic experiences.
• Partners with the team and program stakeholders to ensure that academic content is current and synchronous experiences are engaging, foster a sense of belonging and achieve university and programmatic goals and objectives.
• Serves as a subject matter expert for doctoral academic residencies, labs, and intensives.
• Manages and oversees event builds in various platforms as well as faculty/staff, and student event communications.
• Manages residency registration opening builds, the event management platform content, residency website content, and residency policies and information in the Walden University Catalog and Student Handbook.
• Reviews, develops, and administers procedures and processes for residencies that support branches of the strategic plan including areas that contribute to unique and elite student experiences and fostering a sense of belonging throughout the community.
• Monitors adherence to university policies and seeks to improve operations, practices, and systems that focus on strategic priorities.
• Gathers and analyzes data relating to synchronous academic activities and assessments for dashboards and reports on event and/or team performance.
• Assigns faculty and staff to residencies, labs, and intensives and manages faculty/staff assignment changes.
• Responds to student inquiries in Salesforce.
• Supervises colleagues within the Academic Affairs Team.
• Responds to ad-hoc requests for residency data and information.
• Assists in creating micro-budgets and reports as needed.
• Orients new staff on the policies, procedures, and operations of the unit.
• Represents team at pertinent meetings.
• Travels to support academic residencies, labs, intensives, and other academic events.
• Designs workflows and procedures, manages workflow and adjusts when necessary.
• Sets clear work unit policies and procedures.
• Fosters a success oriented, accountable environment.
• Supports special projects and performs other duties as assigned.
• Complies with all policies and standards.

Requirements

• Bachelor's degree, or equivalent experience, in business administration, contract management, or a related field.
• 5+ years of professional work experience preferably in online higher education industry.
• Experience managing or leading teams.
• Strong communication, facilitation, organizational, negotiation, and interpersonal skills.
• Superior written and verbal communication skills with an outstanding attention to detail.
• Willingness to mentor, lead, prioritize work projects, and creatively problem-solve across teams.
• Demonstrates accountability in all aspects of responsibility.
• Models leadership and professionalism.
• Must be thorough and detail-oriented.
• Must have excellent time-management and organizational skills.
• Creative, innovative, able to work independently on several projects simultaneously with little or no supervision.
• Ability to manage assigned projects while assisting internal customers as needed.
• Ability to handle sensitive and private company matters confidentially and with integrity.
• Proven mastery of MS Excel, Outlook, Word, Teams, SharePoint, Salesforce, Banner and Canvas.
• Experience with Certain and Zoom is preferred.

Nice-to-haves

• Successful experience in relationship management across a range of partners.
• Demonstrated evidence of consistently exhibiting healthy organizational behaviors.
• Familiarity with, and adherence to, the Adtalem Code of Conduct and Ethics.
• Ability to build strong customer relationships and deliver customer-centric solutions.

Benefits

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays