Manager, A/R, Credits, Write Offs & Unbilled

ACA Group • Portland, ME

1d

About The Position

The Manager, Accounts Receivable – Credits, Write-Offs & Unbilled AR is responsible for the oversight, governance, and execution of complex credit, write-off, and unbilled accounts receivable activities across ACA. This role provides both strategic oversight and hands-on review of high-risk, high-impact AR items while ensuring compliance with ACA policies, approval thresholds, and internal controls.
This position manages a team of five (US Based) and a Pune-based Assistant Manager who supervises two (2) Credit & Write-Off Analysts. The role partners closely with Revenue, Billing, Order Management, Customer Service Managers and Finance leadership to ensure accurate financial reporting and timely AR resolution.

Requirements

• Bachelor’s degree in Accounting, Finance, Business, or related field required
• Seven (7) or more years of progressive Accounts Receivable or finance operations experience
• Experience managing credits, write-offs, and complex AR research activities
• Prior people management experience including offshore team leadership
• Strong understanding of contracts, billing structures, and AR accounting principles
• Experience with Deltek, Salesforce, and Zendesk or comparable systems
• Strong analytical, organizational, and problem-solving skills
• Advanced excel skills
• Excellent written and verbal communication skills
• Detail-oriented with a strong compliance and control mindset

Responsibilities

• Oversee the end-to-end lifecycle of credits, write-offs, and unbilled AR activities
• Review and approve complex, high-dollar, or non-standard credit and write-off requests
• Ensure credits and write-offs are appropriately supported by contractual and billing analysis
• Lead unbilled AR research efforts and drive resolution in partnership with Billing and Revenue teams
• Ensure timely conversion of unbilled AR to invoiced AR or proper disposition of non-billable balances
• Manage and coach 6 direct reports
• Provide performance management, workload oversight, and quality review across global teams
• Ensure accurate processing and documentation within Deltek, Salesforce, and Zendesk
• Support SOX compliance, internal controls, and audit requests
• Identify recurring issues and implement process improvements across AR

Benefits

• We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business.
• Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment.
• You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager