Manager A - Operations (Crime Victims Center)

Shelby County • Memphis, TN

4h • Onsite

About The Position

Responsible for all fiscal and programmatic operations of the Shelby County Crime Victims & Rape Crisis Center (CVRCC).

Requirements

• Five (5) years experience in an increasingly responsible administrative capacity.
• Bachelor’s degree from an accredited college or university in Public Administration, Health Services Administration/Management, Business Administration, Project Management, Operations Management, Social Work, Sociology, or a closely related field; OR An equivalent combination of related education, and/or experience.
• PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED.
• Knowledge of modern leadership techniques and the ability to apply them in directing work of other.
• Ability to develop timetables and staffing projections and ability to monitor and revise as needed to meet deadlines.
• Ability to prepare budgets, financial reports, and cost analyses in accordance with Shelby County policy.
• Skill in data analysis, program development and management, and grant writing.
• Knowledge of the principles of human resources, and ability to learn Shelby County’s personnel regulations and procedures.
• Ability to supervise staff, assign tasks, develop and conduct performance reviews, develop and implement performance improvement plans.
• Ability to communicate effectively and clearly, verbally and in writing, with employees, other departments in Shelby County and the public.
• Ability to establish and maintain effective working relationships with supervisors, co-workers, service providers, community partners, community planning groups, and the general public.
• Ability to understand, apply and communicate rules, regulations, and guidelines mandated by local, state, and federal funding sources.
• Ability to manage multiple projects and assignments requiring both short and long term planning.
• Proficient knowledge of Microsoft Office programs, specifically Excel.
• Must be able to respond effectively to crisis situations.
• Must be able to work evenings and weekends as required.

Nice To Haves

• Master’s degree in a related field is preferred

Responsibilities

• Recommends agency goals and collaborates with leadership to develop and monitor strategic and operational plans.
• Oversees project management activities to ensure alignment with agency priorities and grantor requirements.
• Analyzes program data to assess outcomes and informs decision-making through performance dashboards and reports.
• Coordinates with managers to align program objectives with departmental goals, ensuring compliance with grant guidelines and quality standards.
• Manages personnel responsibilities, including hiring, training, performance appraisal, and resolving issues.
• Develops and manages project timelines, deliverables, and key performance indicators (KPIs) for initiatives.
• Allocates resources effectively to maximize program efficiency and impact.
• Assists in budget preparation, monitoring expenditures, and analyzing variances.
• Ensures compliance with personnel, procurement, and financial policies at the county, state, and federal levels.
• Acts as the point of contact for human resources matters and compliance with relevant laws.
• Leads research and submission of funding applications, ensuring compliance with grant requirements.
• Builds and maintains relationships with grantors and stakeholders to support program success.
• Develops tools and processes for tracking project progress and measuring program effectiveness for continuous improvement.
• Performs other related duties as assigned or directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees