Manager, 3PL Quality Improvement

Peloton•New York, NY

1d•Hybrid

About The Position

The Manager, 3PL Quality Improvement will be responsible for driving quality improvement initiatives across the North American Final Mile network. This position will work closely with key stakeholders in quality engineering, warranty, training, and member support to prioritize quality improvement initiatives. The successful candidate will be a subject matter expert on Final Mile Procedures and represent the Final Mile Operations team in all quality related initiatives. They will need to work with large data sets to identify root issues, set clear strategic goals, and drive cross functional alignment to ensure we are working towards a better member experience at installation. The main goals of this position will be to drive down installation issues and improve the member experience at delivery. They will work closely with internal and external teams to ensure all quality related procedures and information are accessible and in an easy to use format for our 3PL installation teams.

Requirements

Bachelor’s degree in Supply Chain, preferred
4+ years of experience in Supply Chain, Logistics, or comparable field; inclusive of 3+ years leading direct reports to results oriented objectives and 2+ years of experience in process development, documentation, and deployment
Advanced in Excel, comfortable with large data sets
Experience with supply chain systems (Salesforce, Netsuite)
Excellent verbal and written communication skills
Able to prioritize and juggle multiple projects to meet deadlines
Thrives in a fast-paced, self-starter dynamic environment
Experience driving internal influence working cross-functionally on common goals
Demonstration of a growth mindset and team-first attitude
Travel Required up to 25% of the time

Nice To Haves

Experience in Looker and Parabola is a plus

Responsibilities

Execute data-driven quality improvement strategy to improve first-time installation success, reduce warranty claims, field failures, swaps, and return rates
Manage timelines, risks, and issues related to quality improvement initiatives
Work cross-functionally with business partners in quality engineering, warranty, training, and member support to drive down installation issues and improve the member experience at delivery
Run weekly and monthly reviews with Final Mile team to identify installation pain points and improvement opportunities
Partner with 3PL Managers to ensure SOP’s are accurate and that the deployment strategy for new SOP’s is clear and trackable
Partner with product, quality, safety, and documentation teams to update installation SOP’s
Own communication and status updates to team members and leadership on progress and risks to initiatives
Serve as the liaison between internal member support and 3PL Final Mile team to understand member pain points, update escalation paths, and implement strategy to improve member experience
Identify opportunities for quality improvement across final mile function (from scheduling to in-home experience)