Manager 3, Software Engineering - Mid-Market Customer Success

Intuit•Mountain View, CA

33d

About The Position

The Virtual Expert Platform (VEP) team is at the heart of connecting our customers with expert guidance across all our products-QuickBooks, TurboTax, Mailchimp, and Credit Karma. We run a multi-billion-dollar Services business (e.g., QuickBooks Live, TurboTax Live), enhance Customer Success through AI and human expertise, and provide Sales technology to connect with prospects and customers. We own the entire technology stack, from user interfaces and expert management systems to workforce operations, digital expertise and conversation capabilities, data infrastructure, and platform services. We collaborate closely with product, design, marketing, and operations to create seamless experiences for both users and experts. We are seeking a Group Engineering Manager to lead the technological evolution of the Enterprise Mid-Market platform for Services and Support to serve our Mid-Market and Enterprise business customers. This includes a strong understanding of the Salesforce (SFDC) platform, coupled with strong knowledge of Sales and Customer Success for Enterprise businesses along with strategically determining build vs. buy decisions for platform components and establishing robust patterns for our overall technology stack.

Requirements

At least 15+ years of industry experience with a minimum of two years of proven track record of leading high performing teams.
Expertise in the Salesforce (SFDC) platform, coupled with strong knowledge of Sales and Customer Success for Enterprise businesses.
Hands on engineering leader who can nurture working with highly motivated and extremely talented engineers to work on high visibility online products
Someone with strong belief in agile and lean thinking have a passion for velocity, engineering and operational excellence
Comprehensive understanding of cloud computing, microservices, and API design. Expertise in modern technology stacks, API design principles, microservices architecture, public cloud platforms, and various programming languages.
Solid knowledge of data management, analytics, and reporting practices, along with expertise in user authentication, authorization, and security best practices.
Solid software development fundamentals (Data Structures, algorithms, problem solving, OO Design, and system architecture) with specialization on end to end software development using modern SaaS / public cloud deployments with a DevOps mindset
Expert communicator and love working with multiple stakeholders for common outcomes with high stakes at company level.
Strong business acumen. Understands the business internal and external landscape and thinks/acts strategically for all stakeholders.
Drives strategic technology/engine reuse, technology and architecture health, and development process improvement.
A highly technical and result-oriented leader experienced in determining goals and matching those with customer requirements and product roadmap. Adept at leading positive change, empowering people, cultivating product technology visions and innovative solutions, and fostering effective engineering teams.

Responsibilities

Deliver high quality customer-driven software offerings to market that simplify and solve forcurrent customer needs while building for the future.
Should possess strong technical skills, have a career history of strong hands-on software engineering and development experience, and the tactical and visionary leadership skills to motivate, guide, and earn the respect from a highly talented engineering team.
Responsible for initiating and driving the adoption of technology, product and process improvements throughout the software delivery life cycle.
Provide technical leadership, career development, and management of performance, objectives, and priorities of all reporting staff - Build a high performing, results-oriented organization.
Drive and own the functional and non-functional requirements road map for your organization.
Develop product expertise and advocate on behalf of the customer.
Drive initiatives to improve testing at all levels & deliver automation to ensure robustness and protect our customer.
Embrace & implement new ideas that produce outstanding results for our customers.
Drive adoption of best practices, tools, systems and metrics across the organization
Imbibe and coach excellence in product, engineering and operations