Manager 2, Premier Support Engineering - New York

Datadog • New York, NY

110d • $128,000 - $171,000

About The Position

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

Requirements

• Passionate about people management and/or mentorship with previous experience leading a team, including managing other managers.
• Self-motivated, detail-attentive, and have a desire for continuous learning.
• A critical thinker who defaults to a client-centric approach and uses data to make informed decisions.
• A tinkerer with some programming experience and a basic knowledge of Linux.
• Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.).

Responsibilities

• Manage, develop, coach and mentor Premier Support Engineers, Federal Support Engineers and/or people managers and their teams who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations.
• Act as the owner for your team’s accountability and performance - managing performance reviews, performance plans, and any employee relations issues for your direct reports.
• Partner with Support team senior leadership to oversee team projects and initiatives to improve productivity, process or procedure.
• Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary.

Benefits

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks
• Healthcare, dental, parental planning, and mental health benefits
• 401(k) plan and match
• Paid time off
• Fitness reimbursements
• Discounted employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees