Manager 1, Technical Account Management - Chicago/Denver
About The Position
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. The Technical Enablement Managers & Technical Account Managers (TEM-TAM’s) are focused on existing customers and ensuring that they are deriving value from Datadog. We share our technical and product expertise by working directly with some of our largest customers, providing enablement sessions, showing them best practices and coaching them on how to use Datadog around their specific use cases. You will lead a team of individual contributors and be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
Requirements
- Passionate about people management and/or mentorship with previous experience leading a team
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric consultative approach
- Experienced in successful implementation of process and procedure in a scaling company
- Knowledgeable of current infrastructure and monitoring solutions and technologies
- Experienced in 5+ years in a Presales, Post Sales, Consultancy or adjacent customer facing role with a successful track record
- Experienced working in a startup and/or fast-paced organization
- Someone who studied a Computer Science or Engineering major, or equivalent experience
Responsibilities
- Manage, develop, and mentor a fast-paced team of TAMs & TEMs with a Player / Coach approach
- Assist recruiting efforts to find and hire top talent within your region. Coach new hires during onboarding to ensure proper ramping of skills and capabilities
- Oversee successful onboarding, development and education of new and existing TAMs & TEMs
- Streamline communication directly with TAM-assigned Datadog customers from a leadership perspective
- Collect feedback for TEMs on their enablement sessions
- Ensure TEMs are providing technical training on technical topics and product adoption for customers
- Plan and/or hold technical training sessions to provide technical guidance for some of our largest customers
- Work closely with the greater Technical Solutions leadership and other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters and to implement process improvements
- Continuously iterate on best practices for technical product adoption and customer success
Benefits
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
