Management Trainee - Customer Experience

RunBuggy OMI • Tempe, AZ

239d • $20 - $24 • Hybrid

About The Position

RunBuggy is the most technically advanced automotive logistics platform on the market. Backed by Porsche Ventures and Hearst Ventures, RunBuggy is transforming the way cars move. Our cutting-edge technology is trusted by some of the largest OEMs, captive finance companies, and automotive lenders in the world to streamline vehicle transportation at scale. RunBuggy's end-to-end platform connects car shippers and haulers in real time - eliminating the friction of traditional load boards and costly custom software. For shippers, RunBuggy integrates directly into existing management systems, reducing transportation costs and accelerating delivery timelines. For transporters, we offer a smarter, more profitable way to find, accept, and manage loads - all from a single app. Since launching in 2019, RunBuggy has grown to over 135 team members, facilitated the movement of hundreds of thousands of vehicles, and attracted tens of thousands of transporters across the U.S. We're not just building a better logistics platform - we're redefining the future of automotive transportation.

Requirements

• Proficiency with using Microsoft Outlook, Word, and Excel, and experience searching and using the internet required.
• Bachelor's degree in management, business, marketing, communications, or similar preferred.
• High School Diploma or equivalent required.
• Ability to work Tuesdays through Saturdays or Sundays through Thursdays.
• Call Center and management experience a plus.
• Strong verbal and written presentation skills for communicating with customers and team members.
• A positive attitude and willingness to learn about customer experience best practices.
• Strong leadership skills to eventually lead customer experience initiatives.
• Understanding of performance-based metrics.
• Automotive, logistics, or transportation experience a plus.
• Ability to recognize problems, strategize, and problem-solve.
• Ability to prioritize tasks and manage time.
• Ability to work under tight deadlines.

Nice To Haves

• Call Center and management experience a plus.
• Automotive, logistics, or transportation experience a plus.

Responsibilities

• Handling a high volume of inbound and outbound phone calls, ensuring pickups and deliveries are on schedule as it relates to orders placed on our smartphone app.
• Maintaining updated knowledge of all company products and services to provide adequate education to customers.
• Fielding incoming phone calls and respond to phone messages from customers.
• Promptly responding to customer questions submitted via email or our website.
• Answering customer questions and provide information to resolve any issues.
• Helping resolve shipping issues with a high level of professionalism.
• Assisting users with uploading pictures or completing orders in our system.
• Obtaining necessary information from customers to adequately follow up.
• Documenting important customer information for future reference.
• Collecting and recording customer feedback and information and share with appropriate departments and team members.
• Generating interest in new products or services and connect customers with salespeople when required.
• Fostering and maintaining relationships with customers to improve our retention rate.
• Attending all required customer service-related meetings.
• Participating in meetings, workshops, and other learning opportunities related to customer experience management.
• Helping managers in evaluating performance through analyzing data and writing reports on customer satisfaction metrics.
• Learning to track important KPIs such as customer satisfaction scores, response times, and churn rates.
• Preparing reports and presentations about customer experience initiatives.
• Participating in company's strategic planning for customer experience improvements.

Benefits

• Market competitive pay based on education and experience.
• Highly competitive medical, dental, vision, Life w/ AD&D, Short-Term Disability insurance, Long-Term Disability insurance, pet insurance, identity theft protection, and a 401k retirement savings plan.
• Employee wellness program.
• Employee rewards, discounts, and recognition programs.
• Generous company-paid holidays (12 per year), vacation, and sick time.
• Paid paternity/maternity leave.
• Monthly connectivity/home office stipend if hybrid or remote position.
• A supportive and positive space for you to grow and expand your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees