Management Systems Specialist II - 003838

University of South Alabama • Mobile, AL

409d

About The Position

The Management Systems Specialist II position at the University of South Alabama's Medical Education department is responsible for providing technical support and managing computing resources to enhance the educational experience within the College of Medicine. This role involves diagnosing and resolving hardware and software issues, maintaining inventory, and collaborating with various departments to ensure effective computing and networking resources are available for faculty and students.

Requirements

• Bachelor's degree in computer science from an accredited institution or Bachelor's degree in business or related field with relevant experience.
• Two years of PC software applications experience or three years if holding a business degree.
• Experience with Active Directory and Google Docs.

Nice To Haves

• Experience in a higher education environment.
• Familiarity with server maintenance and software licensing.

Responsibilities

• Assists in the developing and evaluation of bid specifications.
• Anticipates and identifies present and future computing needs as it relates to growth in the College of Medicine.
• Provides user support and diagnosis of computer systems including hardware and software issues in all areas of the COM.
• Maintains server and software licenses, and installs most current version as required.
• Maintains PC software and hardware inventory in an organized manner.
• Configures and maintains extensive computing resources for Medical Education including the Small Group Learning Center, teaching facilities, and the delivery of course examinations.
• Diagnoses hardware, software, and networking problems on student computers that interfere with the effective delivery of course content and assessments.
• Collaborates with the Computer Services Center to analyze install, and support all required College of Medicine computing resources including: wired and wireless networking, campus wide software agreements, security implementation and mitigation, active directory account and share management, and major system and support issues.
• Assists with identifying, locating, and remediating potentially compromised systems to include the removal of malware threats and patching vulnerable systems.
• Collaborates with the various research, business, and education departments to coordinate all necessary computing and network resources needed.
• Researches, evaluates and makes recommendations related to software and hardware purchases.
• Consults with vendors for hardware and software support and repairs as needed.
• Provides computer technical support to all College of Medicine departments.
• Provides Google scripting and batch file support of Google Docs.
• Analyzes the required computing and networking resources for the installation of laboratory equipment.
• Identifies software that would be cost-effective to purchase through volume licensing.
• Works with Computer Services Center to develop and maintain databases for departments to include report writing.
• Abides by and enforces compliance requirements and maintains confidentiality based on established policies.
• Provides software training as needed for applications such as email, Adobe, and Microsoft Office.
• Assists with the setup maintenance and backup of COM databases.
• Communicates effectively and professionally with faculty and staff.
• Utilizes cost-effective practices.
• Responds to email, telephone, and service tickets in a timely manner.
• Creates and updates the computer specification lists annually with the required and recommended hardware and software for student laptops.
• Assists with identifying and remediating potential student virus or malware infections.

Benefits

• Full-time position with a competitive salary.
• Regular working hours from 8:00 a.m. to 5:00 p.m., Monday to Friday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Bachelor's degree