Management Supervisor, Lottery Solutions - Client Experience (Remote)

Marcus Thomas • Warrensville Heights, OH

77d • Hybrid

About The Position

Marcus Thomas is one of the country's leading independent advertising and marketing agencies, with offices in Cleveland and Cincinnati, Ohio; Buenos Aires, Argentina; and Santiago, Chile. The agency focuses on creating meaningful connections between brands and people through a full range of services including creative, media, digital, PR, social, search, and CRM. Their integrated approach has earned national recognition for blending strategy, creativity, and technology to drive business growth. The agency values curiosity, collaboration, and results, believing that great marketing enhances people's lives through a concept they call the Value Exchange.

Requirements

• 8+ years of experience managing client accounts delivering digital or web-based solutions, ideally in an agency or marketing environment.
• Proven success leading multiple accounts with combined budgets of $3M or more.
• Strong understanding of digital strategy, marketing technology, and integrated program management.
• Demonstrated ability to build and sustain long-term client relationships based on trust, clarity, and measurable value.
• Excellent communication and presentation skills, including experience engaging with executive-level stakeholders.
• Analytical and critical thinking skills with a proactive, solution-oriented mindset.
• Experience mentoring and developing account or project management talent.
• Highly organized and adaptable-comfortable managing competing priorities in a fast-paced environment.
• Experience in the lottery, gaming, or regulated industries is a strong plus.

Nice To Haves

• Experience in the lottery, gaming, or regulated industries is a strong plus.

Responsibilities

• Lead day-to-day and strategic oversight for multiple lottery client accounts, ensuring digital programs align with business goals and agency standards.
• Serve as the senior point of contact and trusted adviser for client executives, translating objectives into actionable strategies and solutions.
• Collaborate with cross-functional teams-strategy, UX, development, and creative-to deliver web, mobile, and marketing technology projects that perform.
• Manage scopes, budgets, timelines, and deliverables, balancing client value and agency profitability.
• Build, coach, and mentor a high-performing account team; provide clear direction, feedback, and career growth opportunities.
• Identify and pursue opportunities for innovation and partnership across accounts.
• Gather and translate client requirements into clear business and functional insights for internal teams.
• Present agency ideas and work with professionalism, clarity, and enthusiasm.
• Support new business conversations and early prospect engagements in partnership with the Lottery Solutions leadership team.
• Ensure exceptional quality, communication, and accountability throughout all stages of client work.

Benefits

• Flexible time off policy; most teammates enjoy 4-6 weeks annually
• 12 weeks of fully paid parental leave
• Comprehensive medical, dental and vision coverage, plus telemedicine, behavioral health and access to the Calm app
• Wellness and creative stipends, phone plan support, and partner discounts
• 401(k) with company contributions, student-loan paydown and college-savings options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees