Management Information Service Coordinator

Office of the Chief Judge/ Adult Probation Department-Cook County•Chicago, IL

15h•Onsite

About The Position

CIRCUIT COURT OF COOK COUNTY ADULT PROBATION DEPARTMENT JOB TITLE: MANAGEMENT INFORMATION SERVICE COORDINATOR DIVISION: MIS DIVISION GRADE: 18 - TEAMSTERS 700 REPORT TO: DIRECTOR OF INFORMATION SERVICES SALARY: $75,131 ESSENTIAL DUTIES : Modify, update and extract reports accurately from a relational database. Make corrections to database as needed. Maintain computer equipment, printers, scanners, inventories and directories. Troubleshoot telecom issues. Attend meetings as necessary. Clearly and efficiently communicate with Cook County agencies, including Telecommunications Network Control, and Chief Judge’s MIS, regarding problems with equipment and applications. Field calls from all staff regarding questions and problems with supported applications and any PC/laptop virus or usability issues. This includes providing support to units that operate outside of conventional work hours. Communicate effectively and professionally with contracted vendors to troubleshoot application problems and concerns. Troubleshoot during evenings, weekends and holidays on a rotational basis. Collaborate with the Department’s Research Division and other administrative staff to provide data to improve operations and obtain data needed for grants and budget reports. Website CMS Content Management and Administration. Other duties as assigned. MINIMUM QUALIFICATIONS: Demonstrates strong understanding of relational databases and SQL. Demonstrates basic knowledge of IP addressing and subnets. Demonstrates advanced knowledge of PC and printer hardware. Demonstrates knowledge and understanding of Microsoft Office. Must be able to create user manuals, materials and conduct trainings. Must be able to travel with personal vehicle to all Adult Probation office locations and other agencies within and outside of Cook County. Within 90 days of employment, establish residency in the state of Illinois. Possess bachelor’s or technical degree Information Technology or possess at least two years of relevant experience. Work Experience: Demonstrates excellent problem-solving and critical thinking skills. Exhibit attentiveness to detail and ability to complete tasks in a timely manner. Demonstrates professionalism and adhere to issues of confidentiality. Demonstrates ability to work well independently. Demonstrates ability to communicate clearly and effectively with all levels of staff, both directly and remotely. Willingness to ask questions and seek direction from supervisory staff. Demonstrates ability to multi-task under strict time constraints. Demonstrates ability to research technical issues and apply solutions. Demonstrates ability and willingness to learn new computer applications and/or systems as they become available. OTHER DESIRABLE QUALIFICATIONS: Experience drafting and evaluating written Request for Proposals (RFPs) as well as selecting potential vendors. Strong project management experience (project management certificate a plus); Familiarity with Kaseya or similar IT Management Platform. PHYSICAL REQUIREMENTS: On a continuous basis, sit at a desk for long periods of time in front of a computer screen. Be able to perform data entry using a keyboard and mouse for a minimum of seven hours at a time. Intermittently twist to reach equipment or supplies. Perform simple grasping and fine manipulation. Must be able to move and lift heavy equipment, 30-pound minimum. Able to bend and kneel. Use telephone and computer keyboard on a daily basis. Be available to work in-person 100% of the scheduled work week. This position requires a pre-employment drug screening and criminal background check. Applicants are advised that as a Drug Free Workplace, use of medical or recreational marijuana is prohibited and will disqualify a candidate from employment. All offers of employment are contingent upon successful completion of all required screening criteria. Information concerning the benefits for this position can be found at the Circuit Court of Cook County Employment Opportunities Page . All offers of employment are contingent upon successful completion of all screenings. Application materials should be submitted by the close of business on Friday, March 6, 2026. Please apply by filling out the application at our Career Page . THE OFFICE OF THE CHIEF JUDGE IS AN EQUAL OPPORTUNITY EMPLOYER It is the policy of the Office of the Chief Judge of the Circuit Court of Cook County to provide equal opportunity in employment to all employees and applicants for employment. No person is to be discriminated against in employment because of race, religion, color, sex, age, national origin, disability, or sexual orientation. Interviews will begin March 2026. THE CIRCUIT COURT OF COOK COUNTY- OFFICE OF THE CHIEF JUDGE and ADULT PROBATION DEPARTMENT IS AN EQUAL OPPORTUNITY EMPLOYER. Employee are required to establish and maintain residency with the State of Illinois within six(6) months of hire. The duties listed are not set forth for the purpose of limiting the assignment of work. They are not to be construed as a complete list of the duties to be performed under the job title or those to be performed temporarily outside an employee’s line of work.

Requirements

Demonstrates strong understanding of relational databases and SQL.
Demonstrates basic knowledge of IP addressing and subnets.
Demonstrates advanced knowledge of PC and printer hardware.
Demonstrates knowledge and understanding of Microsoft Office.
Must be able to create user manuals, materials and conduct trainings.
Must be able to travel with personal vehicle to all Adult Probation office locations and other agencies within and outside of Cook County.
Within 90 days of employment, establish residency in the state of Illinois.
Possess bachelor’s or technical degree Information Technology or possess at least two years of relevant experience.
Demonstrates excellent problem-solving and critical thinking skills.
Exhibit attentiveness to detail and ability to complete tasks in a timely manner.
Demonstrates professionalism and adhere to issues of confidentiality.
Demonstrates ability to work well independently.
Demonstrates ability to communicate clearly and effectively with all levels of staff, both directly and remotely.
Willingness to ask questions and seek direction from supervisory staff.
Demonstrates ability to multi-task under strict time constraints.
Demonstrates ability to research technical issues and apply solutions.
Demonstrates ability and willingness to learn new computer applications and/or systems as they become available.

Nice To Haves

Experience drafting and evaluating written Request for Proposals (RFPs) as well as selecting potential vendors.
Strong project management experience (project management certificate a plus);
Familiarity with Kaseya or similar IT Management Platform.

Responsibilities

Modify, update and extract reports accurately from a relational database.
Make corrections to database as needed.
Maintain computer equipment, printers, scanners, inventories and directories.
Troubleshoot telecom issues.
Attend meetings as necessary.
Clearly and efficiently communicate with Cook County agencies, including Telecommunications Network Control, and Chief Judge’s MIS, regarding problems with equipment and applications.
Field calls from all staff regarding questions and problems with supported applications and any PC/laptop virus or usability issues. This includes providing support to units that operate outside of conventional work hours.
Communicate effectively and professionally with contracted vendors to troubleshoot application problems and concerns.
Troubleshoot during evenings, weekends and holidays on a rotational basis.
Collaborate with the Department’s Research Division and other administrative staff to provide data to improve operations and obtain data needed for grants and budget reports.
Website CMS Content Management and Administration.
Other duties as assigned.