Management Evaluator (08051)

State of Montana • Helena, MT

9d

About The Position

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Human and Community Services Division / Public Assistance Bureau. The Management Evaluation (ME) Specialist position reviews Supplemental Nutrition Assistance Program (SNAP) case files to ensure correct application of policy through a systematic process of monitoring and assessing program operations. The ME Specialist measures compliance with provisions of state and federal regulations and provides a basis for management units, within the Public Assistance Bureau, to improve and strengthen program operations by identifying and correcting deficiencies.
Why Join DPHHS
Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents. The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities w hether you are joining the workforce or have several years of experience.

Requirements

• Knowledge of state and federal rules and regulations regarding SNAP, TANF, and Healthcare coverage programs.
• Knowledge of public assistance eligibility and/or compliance determination rules and procedures.
• Knowledge of effective customer service methods and techniques, excellent oral and written communication skills.
• Attention to details, time management, and multitasking skills, ability to adapt to a changing environment and prioritize workload.
• Ability to communicate effectively and tactfully, explaining regulations and program benefits in a clear and concise manner.
• Ability to recognize and analyze information and evaluate results to solve complex issues.
• Ability to work independently and be self-directed.
• Ability to operate various computer software applications and office equipment and navigate or troubleshoot through new computer systems.
• Ability to assist individuals from a variety of backgrounds and cultures.
• Ability to operate personal computer and general office equipment as necessary to complete essential functions.
• Bachelor’s degree in human services, business, or related field.
• Two years of experience with eligibility policies and procedures including experience with SNAP, TANF, and health coverage.
• Other combinations of related education/experience may be considered.

Responsibilities

• reviews Supplemental Nutrition Assistance Program (SNAP) case files to ensure correct application of policy through a systematic process of monitoring and assessing program operations.
• measures compliance with provisions of state and federal regulations
• provides a basis for management units, within the Public Assistance Bureau, to improve and strengthen program operations by identifying and correcting deficiencies.

Benefits

• healthcare coverage
• retirement plans
• paid vacation
• sick leave
• holidays
• work/life balance
• eligibility to participate in the Public Service Loan Forgiveness (PSLF) program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees