Management Assistant

CarMax • Hickory, NC

199d

About The Position

Under general direction from the Business Operations Manager, this position is responsible for assisting all store managers in the hiring and onboarding processes. Additional responsibilities include providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.

Requirements

• Ability to read, interpret, and transcribe data in order to maintain accurate records.
• Use resources and partnership to balance the needs of the customer and the business.
• Understand numeric filing system.
• Use word processing, spreadsheet and other programs, displaying intermediate PC skills.
• Ability to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detail.
• Lift objects that weigh as much as 15-20 lbs.
• Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written.
• Develop partnerships with Sales team and other departments in order to provide quality customer service.
• Maintain confidentiality of all records, files and reports within the scope of the position.
• Complete CarMax provided training as required.

Responsibilities

• Coordinate employment process for job applicants visiting the CarMax location.
• Partner with hiring team members and job applicants to obtain scheduling availability.
• Confirm schedules for hiring team and provide supplemental paperwork to hiring team members.
• Provide supplemental paperwork to job applicants prior to interview day.
• Update job applicant status and information in Workday.
• Maintain job applicant files.
• Greet job applicants who are visiting location for interviews.
• Respond to general inquiries from job applicants.
• Coordinate all new associate orientation.
• Ensure that all new associate documentation is completed accurately and timely (i.e., I9s, dispute resolution agreement, etc.).
• Set up and maintain associate personnel files.
• Key all new associates into Workday.
• Train new associate on clocking in and out of Kronos.
• Set up and train new associate in use of Workday Learning and ensure all Workday training is completed.
• Provide customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.
• Process paperwork associated with retail/wholesale automobile sales.
• Process auction sales, dealer registration, and/or appraisal lane purchases.
• Manage multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe.
• Process paperwork affiliated with the state DMV.
• Mentor new Business Office Associates, as well as train other store departments on Business Office processes and procedures.
• Clerical responsibilities may include copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel.
• Answer multi-line phone system, respond to callers' needs and direct calls as appropriate.

What This Job Offers

• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers