Management Analyst III - Quality Control

State of Delaware•Dover, DE

About The Position

Introduction Make a Difference with DHSS Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession. For more information, please visit https://dhss.delaware.gov/dhss/ today! Summary Statement The Quality Control (QC) Management Analyst III leads QC data management and analysis, develops and adjusts the annual sample plan, and reviews case data to identify payment error trends. The role supports corrective action strategies, including preparing corrective action plans, and tracks progress through all stages of case review. The Management Analyst III may assist with future data system development, serves as the QC subject matter expert and liaison to external agencies, and requires strong Excel and report-writing skills.

Requirements

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Three years experience in conducting studies which includes evaluating operations, programs, services, policies and procedures to determine efficiency, effectiveness, whether goals and objectives are met and compliance with laws, rules, regulations, policies and procedures.
Three years experience in descriptive statistics such as the mean, median, mode or standard deviation.
Three years experience in interpreting laws, rules, regulations, standards, policies, and procedures.
Six months experience in designing studies which includes determining study goals and objectives, information needed, data sources, sampling and collection methods.
Six months experience in making recommendations for continuation or changes to operations, programs, services, policies or procedures based on findings.
Six months experience in narrative report writing.
Knowledge of inferential statistics such as correlation, t-tests, f-tests or analysis of variance.

Nice To Haves

Six months experience with SNAP eligibility and Quality Control SNAP case review requirements OR experience with SNAP eligibility policies, procedures and requirements.

Responsibilities

Interviews agency staff, observes work processes and gathers data relating to operational and managerial practices and procedures for use in evaluating services provided and/or determining compliance to goals and objectives.
Reviews, performs statistical analysis and interpretation of collected data relating to policies, procedures, organization, managerial and operational practices;
Defines and may make recommendations for correcting problems.
Analyzes data gathered and develops solutions or alternative methods of proceeding.
Analyzes and evaluates the effectiveness of operations in meeting established goals and objectives.
Provides technical assistance in understanding and developing management objectives and controls for resolution of issues and concerns.
Studies pertinent background material such as legislation, administrative orders and regulations.
Makes recommendations for and assists in the implementation of new techniques or procedures to improve methods of operations, strengthen controls, and effectively utilize resources.
Documents findings of studies and prepares recommendations for implementation of new systems, procedures, or organizational changes.
May supervise administrative support and/or paraprofessional staff.
Supervision is exercised over at least two or more merit full time positions per the Merit Rules.
The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training, recommending hire/fire and discipline.