Managed Services Smart Plan Intern (Undergraduate)

Ellucian•Reston, VA

About The Position

At Ellucian, an internship is more than just checking a box — it's about learning by doing. Our award-winning internship program gives interns the opportunity to build real skills through hands-on experience, working alongside their teams on meaningful projects that support colleges and universities and ultimately impact students just like you. Throughout the program, you'll contribute to meaningful projects, gain exposure to how teams collaborate, and explore your interests as you begin shaping what's next in your career. You'll be supported by your manager, dedicated project guides, and a structured mentorship program, as well as a broader intern community designed to help you learn and grow. Additionally, you will participate in executive Q&A sessions and "day-in-the-life" conversations with intern alumni & leaders across our organization, offering insights into career paths at Ellucian - many of which began through this very program. Our full-time internship program will run from May 18, 2026 - August 7, 2026. Apply Now to experience what it's like to live the #ellucianlife. For us, an internship is more than just checking a box. It’s an opportunity to learn how enterprise software implementations are delivered and to develop real-world professional skills while exploring potential career paths in consulting, project delivery, and customer success. As an intern supporting the Smart Plan & Award Delivery Team, you will work alongside delivery leaders, project managers, and consultants who help higher education institutions implement student financial planning solutions that directly impact student success. You will be exposed to how projects are planned, tracked, communicated, and governed across multiple institutions and teams. You will be given the tools, coaching, and context needed to contribute to meaningful work — not just observe it. Our goal is for you to leave the program with hands-on experience in delivery operations, documentation governance, and cross-team collaboration in a SaaS implementation environment. This is a high-impact role where your contributions will help ensure delivery processes are organized, consistent, and scalable across multiple projects and customers.

Requirements

Strong written and verbal communication skills
Familiarity with Smartsheet (or willingness to learn quickly)
Ability to stay organized while working on multiple projects at once
Attention to detail and ability to follow defined processes
Interest in project delivery, consulting, operations, or SaaS implementation environments
Ability to collaborate with different personalities and roles across teams
Proactive mindset and willingness to ask questions and take initiative
Comfort learning new systems, tools, and workflows
Ability to document information clearly and consistently
Strong time-management skills in a deadline-driven environment
The student must be able to work full-time during the internship period.
Candidates pursuing degrees in Computer Management Systems, Business Management, Business Administration, or related fields.

Responsibilities

Assist the Smart Plan & Award Delivery Team with day-to-day project coordination and operational support
Help maintain and update project tracking within Smartsheet to ensure accurate status visibility
Support communication across project managers, consultants, and leadership to keep projects aligned
Establish, document, and maintain best practices and governance standards to ensure consistency across delivery teams
Review project artifacts for completeness, clarity, and adherence to standards
Assist with preparing internal and customer-facing communications and meeting materials
Work across multiple projects simultaneously while managing competing priorities
Identify opportunities to streamline delivery processes and improve team efficiency
Help organize documentation libraries and ensure teams can easily locate the information they need
Participate in internal team meetings to understand project lifecycle phases and implementation workflows
Assist with reporting and metrics tracking related to delivery performance