Managed Services SAP OTC - Sr. Manager

PricewaterhouseCoopers • Dallas, TX

4d

About The Position

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a SAP consulting generalist at PwC, you will focus on providing consulting services across various SAP applications to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of SAP applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the SAP - Application Evolution Services team you mentor experienced associates and train senior associates to manage engagements. As a Senior Manager you lead ticket review calls with clients in their area of specialization, lead design, development, and deployment of enhancements, and manage client relationships and expectations, confirming client satisfaction of services. You also analyze and customize Release Notes for engagements, presenting them to clients.

Requirements

• Bachelor's Degree
• 7 years of experience

Nice To Haves

• Mentoring experienced associates and training senior associates
• Analyzing and customizing Release Notes for engagements
• Serving as SME for resolving complex production support issues
• Leading ticket review calls with clients
• Leading design, development, and deployment of enhancements
• Designing and developing deliverables/processes to improve quality and efficiency
• Managing client relationships and expectations
• Leading delivery resource recruitment efforts
• Developing training and certification plans for delivery resources

Responsibilities

• Mentor experienced associates and train senior associates
• Lead ticket review calls with clients
• Oversee design, development, and deployment of enhancements
• Manage client relationships and expectations
• Confirm client satisfaction of services
• Analyze and customize Release Notes for engagements
• Present Release Notes to clients
• Verify operational excellence and continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees