Managed Services SAP EAM- Senior Analyst
About The Position
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a SAP consulting generalist at PwC, you will focus on providing consulting services across various SAP applications to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of SAP applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the SAP - Application Evolution Services team you are expected to oversee a support ticketing queue with multiple open items and lead client status meetings. As a Senior Associate you are expected to analyze complex problems, mentor others, and maintain elevated standards. You are expected to handle client relationships and provide functional and/or technical subject matter knowledge.
Requirements
- Bachelor's Degree
- 3 years of experience
Nice To Haves
- Proficiency in overseeing a support ticketing queue
- Leading client status meetings and extracting relevant metrics
- Handling client relationships and confirming clear communication
- Offering functional and/or technical subject matter knowledge
- Directing process redesign efforts
- Leading technical and test teams for functionality implementation
- Assisting with change activities and providing practical user training
- Managing the whole project lifecycle for timely delivery
- In-depth knowledge of SAP application and customer processes
Responsibilities
- Overseeing a support ticketing queue
- Leading client status meetings
- Analyzing and solving complex problems
- Mentoring and guiding team members
- Maintaining exceptional standards in deliverables
- Handling client relationships
- Providing functional and technical proficiency
- Assuring quality in assigned tasks and projects
Benefits
- PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.
- All hired individuals are eligible for an annual discretionary bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
