Managed Services - SAP Delivery Manager

Ernst & Young LLP•Saint Louis, MO

30d•Hybrid

About The Position

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The Opportunity We are looking for an SAP OTC Manager to join the EY US Team. As part of our EY US team, you will be responsible for providing functional support for SAP Order to Cash across various regions for our US clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global companies through best-in-class solutions, automation and innovation, working with an international team. What working at EY offers: At EY, we're dedicated to helping our clients, from startups to Fortune 500 companies - and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around. Opportunities to develop new skills and progress your career. The freedom and flexibility to handle your role in a way that's right for you. About EY As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer by 2025 a reality. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now! What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $116,800 to $214,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $140,100 to $243,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at [email protected].

Requirements

Bachelor's degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
10-14 Years of experience required in SAP S/4HANA Sales and Distribution preferably with Global client.
preferably with Global client
Responsible for providing support for SAP SD module incidents, ensuring minimal disruption to operations.
Support incident solving by analyzing incidents raised by users and provides solutions.
Working closely with customers and teams to ensure issues and requests are followed up and addressed timely.
Handle change requests with a clear understanding of new business requirements.
Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
Cross-functional communication skills; experience in offshore/onshore model.
Defect resolution and defect analysis related to Sales & Distribution
Ability to work with minimal guidance or supervision in a time critical environment.
Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment.
Flexibility in managing work hours due to the volatile nature of Application Management work, including being on call for critical business requirements.

Nice To Haves

Experience with both S/4HANA and ECC.
Well versed with OTC process including Inquiry, Quotation for inquiry, Sales order creation, Availability Check, Delivery Order Creation, Pricing conditions and Discounts, Picking and Packing, Goods Issue, Shipment Creation, Invoice, Payment, Delivery Confirmation, Post-Sales Activities, Sales reporting and analysis.
Experience in SD integration points with other SAP modules like FI, SD, PP and PM.
SAP Certification in S/4HANA Sales
User Training Experience.

Responsibilities

Provide day-to-day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist.
Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.
Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP SD solutions and designs.
Develop and maintain documentation including configuration, user guides and test scripts.
Mentor and train junior SAP SD Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques.
Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation, applied AI tools and innovation.
Participate in on-call rotation and provide off-hour support as needed to ensure the availability and reliability of critical SAP systems.
Available to work on shift hours depending on the requirement of the client.

Benefits

We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $116,800 to $214,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $140,100 to $243,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

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