Managed Services Representative II

Proofpoint•Pittsburgh, PA

About The Position

About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact Managed Services Representative Responsible for high-level relationship management and acts as client liaison during delivery of a professional services engagement or an outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities. Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client’s business ZenGuide Premium Services Administrator This role involves working directly with and supporting our customers in all markets. The Premium Services (PS) Administrator will guide PS customers as they plan and implement their Cyber Security Training and Awareness programs.

Requirements

Bachelor’s degree or an equivalent combination of education and work experience.
Excellent written and oral communication skills, with a solid understanding of SaaS.
Strong interpersonal and customer management skills.
Demonstrated ability to develop technical skills (experience with HTML, Salesforce, Splunk, Microsoft Excel, and Smartsheet is a plus).
Excellent time management skills.
Adaptive skills, learns quickly, asks questions, and solves and resolves independently.
High energy, confidence, and enthusiastic attitude.

Responsibilities

Work with customers to plan their annual Security Training and Assessment program.
Develop implementation and communication strategies.
Create and launch training assignments, assessment campaigns, and status reports.
Resolve low-level technical issues related to ZenGuide Security software.
Follow approved escalation processes for other software concerns.
Manage a load of PS accounts and keep updated statuses for each customer in our CRM system.
Provide detailed updates for customer interactions and planning sessions.