Managed Services Program Lead

SmartRecruiters Inc

65d

About The Position

At SmartRecruiters, we are looking for a proactive partner enablement specialist to drive high-quality program delivery across regions. This role involves acting as the internal liaison to Customer Success, Product, Professional Services/Ops, and leadership to resolve issues and share program updates. You will optimize onboarding and support workflows in Salesforce and related processes for program scalability and quality. Additionally, you will manage operational admin tasks including DocuSign, SmartMessage, user/data administration, and account deactivations as customers exit the program. Analyzing and reporting program metrics to drive commercial visibility and performance improvements is also a key responsibility. You will lead escalations with clear action plans and communications, integrating new features into training and workflows.

Requirements

• 2+ years in a SaaS, customer-facing role (Professional Services or Customer Success).
• Strong program/partner management, process optimization, and cross-functional coordination skills.
• Familiarity with Salesforce or other customer support tools (process/workflow optimization).
• Experience with collaboration tools (Asana, Slack) and operational tools (DocuSign, SmartMessage; Pendo/SmartTips a plus).
• Strong communication, stakeholder alignment, and analytical/reporting skills.
• Comfortable working across time zones when needed.
• Demonstrated ability to manage multiple complex tasks or projects simultaneously.

Responsibilities

• Drive proactive partner enablement and guidance (office hours, training, product queries) to ensure high-quality program delivery across regions.
• Act as the internal liaison to Customer Success, Product, Professional Services/Ops, and leadership to resolve issues and share program updates.
• Optimize onboarding and support workflows in Salesforce and related processes for program scalability and quality.
• Manage operational admin including DocuSign, SmartMessage, user/data administration, and account deactivations as customers exit the program.
• Analyze and report program metrics to drive commercial visibility and performance improvements.
• Lead escalations with clear action plans and communications; integrate new features into training and workflows.

What This Job Offers

• Number of Employees: 251-500 employees