Engineer-Managed Services

CDW

1d•$64,000 - $106,400

About The Position

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job Summary The Managed Services Power Systems Engineer – IBM I is responsible for a range of tasks including operating system installation and upgrades, installation and configuration of various software packages, and ordering and installation of patches and fixes (PTFs). The role also involves problem analysis, documentation, root-cause analysis, and the creation of incident reports. Additionally, the engineer will handle troubleshooting, problem resolution, maintenance, and support, as well as performing cost analysis and technical reviews of customer environments. This position requires direct contact with CDW customers, which includes occasional travel to customer sites, approximately 10% of the time.

Requirements

Bachelor’s degree and 3 years of IT experience, OR 7 years total of IT engineering experience, including 3 year’s experience, including troubleshooting and maintenance of environments running the IBM i operating system
Experience with Microsoft Office (Outlook, Word, Excel, etc.)
Experience with troubleshooting and maintenance of environments running the IBM i operating system
Experience in technical support environment
Expert-level experience with Mimix, to include: installations, upgrades, configuration, management, troubleshooting, and switching.
Experience with the IBM i operating system (iSeries, AS/400, i5/OS, OS/400)
Experience with Virtual I/O Server (VIOS)
Experience with IBM Power Systems servers
Experience with Backup, Recovery, and Media Services (BRMS)
Demonstrated knowledge of TCP/IP concepts, including but not limited to: routing, FTP, NAT, DNS
Experience with Hardware Management Console (HMC) and logical partitioning
Demonstrated presentation and communication skills

Nice To Haves

IBM i Administrator Certification, a plus
IBM i Virtualization Certification, a plus
Prior experience monitoring, maintaining, and performing roleswaps using Mimix, a plus

Responsibilities

Perform platform-specific technical tasks including operating system upgrades, installation and configuration of various software packages, installation of patches and fixes (PTFs)
Perform problem analysis and documentation, root-cause analysis, and create incident reports
Perform detailed troubleshooting for complex system engineering issues
Perform design, creation, implementation and documentation of system and application monitoring, scheduling packages, and tape management systems
Perform on-demand save and restore operations using various technologies and software packages
Perform migrations and due-diligence documentation for new Sirius Managed Services customers
Perform maintenance tasks relating to iTera and Mimix, including installation, patching, health checks, audit review and repair, configuration modifications, and role swap/switch processing
Work with account management personnel to participate on conference calls and perform tasks in support of the client relationship
Coordinate with team with pre-sales questions regarding existing customer base
Work with IBM and other vendors to resolve customer issues
Act as a liaison between Engineering and Operations groups
Provide guidance and on-the-job training to less experienced personnel
Provide on-call support in a defined rotation schedule