Managed Services OSA

12d•$22 - $30

About The Position

Monitors systems to identify performance issues, operating within defined timeframes for incident escalation and ensuring adherence to established protocols for troubleshooting simple to moderately complex incidents. Establishes trust and becomes a reliable advisor to customers and internal businesses/end users, offering valuable insights and solutions. Acts as the on-site liaison to provide real-time status updates and information to the client, facilitating effective communication. Executes installations and/or configurations following standardized procedures, while also assembling and integrating system/products proficiently. Conducts regular maintenance activities, which may encompass tasks such as carrying out tape/backup operations. Demonstrates an understanding of key metrics utilized to monitor service delivery compliance to budget, quality standards, and customer requirements, proactively addressing any deviations. Acquires job skills, becomes familiar with company policies, and completes routine to moderately complex assignments/tasks, while making suggestions for continuous improvement. Adheres to established company, legal and regulatory standards, and guidelines, and ensures confidentiality in all dealings with company data. Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients. Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision. Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input. Complexity Works on assignments that are routine to moderately complex in nature and require basic problem resolution. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. The pay range for this position is $22 to $30 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Requirements

High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 2-4 years of work experience, preferably in maintenance, quality, or a related field.
Agile Methodology
Amazon Web Services
Auditing
Automation
Business Process Change Management
Computer Science
Data Analysis
DevOps
Finance
Information Systems
Information Technology Infrastructure Library
IT Service Management
Linux
Microsoft Azure
Project Management
SAP Applications
Scrum (Software Development)
Technical Support
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Responsibilities

Monitors systems to identify performance issues
Escalates incidents within defined timeframes
Troubleshoots simple to moderately complex incidents
Acts as a reliable advisor to customers and internal users
Acts as the on-site liaison to provide real-time status updates
Executes installations and configurations following standardized procedures
Assembles and integrates system/products
Conducts regular maintenance activities, including tape/backup operations
Monitors service delivery compliance to budget, quality standards, and customer requirements
Acquires job skills and becomes familiar with company policies
Adheres to company, legal and regulatory standards
Assists in implementing new processes and supports department-level operational plans
Shares technical information with colleagues and clients
Solves defined problems using established procedures
Delivers basic technical, administrative, or operative tasks under direct supervision
Provides analysis of information and limited project direction input