Managed Services Human Capital Payroll- Senior Associate

PricewaterhouseCoopers • Tampa, FL

262d • $58,000 - $161,000

About The Position

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.

Requirements

• Bachelor's Degree
• 2 years of payroll experience
• Certified Payroll Professional (CPP)

Nice To Haves

• Creates a positive environment by monitoring workloads
• Provides candid, meaningful feedback in a timely manner
• Displays knowledge in payroll policies and practices globally
• Exhibits considerable payroll operations and process improvement skills
• Demonstrates experience with payroll technology platforms
• Understands global payroll operations and compliance
• Understands business problems in the form of functional and technical requirements
• Coordinates with client on payroll inquiries and audits
• Works closely with business teams and key stakeholders

Responsibilities

• Delivering significant benefits to clients in challenging business environments
• Applying problem-solving and business analysis skills
• Managing multiple priorities simultaneously
• Building and maintaining client relationships
• Mentoring and guiding junior team members
• Navigating complex business situations
• Developing a deeper understanding of the business context
• Anticipating the needs of teams and clients

Benefits

• Medical
• Dental
• Vision
• 401k
• Holiday pay
• Vacation
• Personal and family sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree