Managed Services Engineer – Evergreen Pipeline

R3 LLC

just now • Remote

About The Position

We are continuously building our pipeline of Managed Services Engineers with experience working in Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs).
This evergreen requisition is designed to identify engineers across Service Centers, Security Operations, Monitoring Operations, Cloud, Identity, Endpoint, and Infrastructure environments who thrive in fast-paced, SLA-driven managed services delivery models.
This is an evergreen pipeline requisition. Qualified candidates will be reviewed and contacted as new client engagements and service center roles become available that align with their background and experience.
About This Evergreen Opportunity
This evergreen requisition is specifically intended for professionals who have prior experience working within a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) environment.
Due to the operational structure, service delivery model, and multi-tenant technical scope of our organization, applicants must have direct experience supporting external customers in a managed services capacity.
Engineers in this pipeline may support functions across:
Service / Solution Center (Helpdesk / SCE)
Security Operations Center (SOC)
Monitoring / Network Operations Center (MOC / NOC)
Cloud Operations & Infrastructure Support
Identity & Endpoint Engineering
Managed Detection & Response (MDR)
Assignments are aligned based on technical background, certifications, and client engagements.
Because this is an evergreen pipeline requisition, this posting may not correspond to an immediate open position. Applicants will be evaluated and maintained within our managed services talent network. As new roles open, candidates whose experience aligns will be contacted by our recruiting team to discuss next steps.

Requirements

• Prior experience working in an MSP or MSSP environment.
• Experience supporting multiple customers or tenants simultaneously.
• Familiarity with centralized operations centers (Service Desk, SOC, NOC, MOC).
• Understanding of SLA-driven service delivery models.
• Strong incident management and troubleshooting skills.
• Strong customer service and client-facing communication skills, with the ability to support external customers in a professional, service-driven managed services model. Proven experience translating technical issues into business-friendly language while maintaining service excellence aligned to SLAs and client expectations.
• This evergreen requisition is exclusively intended for candidates who have worked within the managed services delivery model.
• Qualified applicants typically come from environments such as:
• Managed Services Service Desk / Solution Center
• Security Operations Centers (SOC)
• Network / Monitoring Operations (NOC / MOC)
• Managed Detection & Response (MDR)
• Cloud Managed Services teams
• MSP Field or Escalation Engineering
• This pipeline is not intended for candidates whose experience is limited to:
• Internal corporate IT support only
• Single-tenant enterprise environments
• Retail or break/fix support roles
• Non-MSP helpdesk positions
• While valuable, those backgrounds do not align to the multi-tenant managed services delivery model required for this requisition.

Nice To Haves

• Microsoft Azure Administrator (AZ-104)
• Microsoft Security Operations Analyst (SC-200)
• Microsoft Endpoint Administrator (MD-102)
• Security+, CySA+, CISSP
• Microsoft 365 Administrator

Responsibilities

• Provide operational support across multi-tenant managed environments.
• Monitor, triage, and remediate incidents, alerts, and service requests.
• Support Microsoft cloud, identity, endpoint, and infrastructure platforms.
• Investigate security alerts and participate in incident response.
• Administer user identities, access, and authentication platforms.
• Support endpoint provisioning, compliance, and policy enforcement.
• Monitor infrastructure performance, uptime, and service health.
• Execute patching, vulnerability remediation, and baseline hardening.
• Escalate complex issues to engineering or architecture teams.
• Document troubleshooting steps, SOPs, and client configurations.
• Operate within SLA, KPI, and managed contract service frameworks.
• Strong customer service orientation and service-first mindset.
• Ability to work directly with external customers in a professional, consultative manner.
• Clear communication across email, ticketing platforms, phone, and collaboration tools.
• Confidence supporting executive users and high-visibility client stakeholders.
• Ability to balance technical remediation with customer education and guidance.

Benefits

• Competitive wages to reflect your experience and skills.
• Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
• 401(k) with company match to help you plan for the future.
• Flexible time off policies to ensure you maintain a healthy work-life balance.
• We offer many remote opportunities, allowing you to work wherever you want.
• We are committed to creating a positive impact on society and contributing to a better world--we're involved in our community and encourage our employees to do the same.
• We are reshaping the industry and the way it thinks about technology and service.
• We strive to be better and encourage our employees to do the same by offering training incentives and bonuses to help you and your career grow.
• The opportunity to be a part of an amazing team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed