Managed Services Consultant - Life Sciences (Remote)

Veeva Systems • Philadelphia, PA

187d • $70,000 - $140,000 • Remote

About The Position

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

Requirements

• Experience with configuring/supporting/implementing software
• Customer service or consulting experience
• Ability to quickly understand client requirements and needs and articulate potential solutions
• Experience fulfilling customer needs and managing expectations
• Strong organizational skills with the ability to switch tasks quickly
• Excellent verbal and written communication skills
• Bachelor's degree or equivalent relevant experience

Nice To Haves

• Project management experience
• Understanding of life sciences drug development process
• Understanding of life sciences compliance requirements
• Experience with Veeva Vault, document management solutions such as OpenText, Documentum/EMC, Liquent, and/or Next Docs, eTMF/CTMS solutions

Responsibilities

• Provide post-go-live administrative support for multiple clients
• Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, and notifications
• Bulk import/export of content and data
• Ad hoc training of users and administrators
• Analysis and deployment of new product features
• Maintenance of production and sandbox environments
• Creation of regular and ad hoc customer reports

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree