Since 1974, Wittenbach has been a leading provider of innovative cash automation and security solutions for financial institutions. Our commitment to customer satisfaction and delivering results has driven our growth. With over 200 highly trained service professionals throughout our service area, we ensure rapid response to our customer’s service needs. The corporate office is in Sparks, Maryland along with regional operations in Hunt Valley, MD, Coatesville, PA and Charlotte, NC. Our Sales and Service footprint spans the Mid-West and East Coast. Job Summary: We're looking for a Managed Services Analyst to join our team in Hunt Valley, MD OR Charlotte, NC (1 position in all) . In this crucial in-house role , you'll ensure our electronic security systems are expertly configured, maintained, and supported for our financial institution, commercial, and government clients. You'll primarily focus on: Pre-configuration, staging, and repair of alarm panels and DVRs at our Hunt Valley office. Verifying correct system installations and performing testing and troubleshooting for security alarm, video, and access control systems. The ideal candidate will have a strong IT background , be proficient with Microsoft Office programs , and possess substantial experience in managing client services , including setting expectations and adjusting priorities. You'll need strong customer service skills and operational experience within the electronic security industry . Excellent communication is essential; you'll actively listen to client issues and clearly convey your commitment to timely resolutions with both external customers and internal teams.