Managed Service Provider Level 3 Technician

TeamLogic IT, Mt Pleasant, SC-posted 27 days ago
Full-time • Mid Level
Hybrid • North Charleston, SC
251-500 employees
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We are seeking a skilled Managed Service Provider (MSP) Level 3 Technician to provide advanced IT support for SMB clients. The ideal candidate excels in complex troubleshooting, customer service, and managing diverse technical environments. About TeamLogic IT TeamLogic IT offers a collaborative, growth-focused environment with diverse technical projects and strong support from a nationwide network of technicians. We value innovation, expertise, and delivering smart, reliable solutions to clients.

  • Advanced Technical Support: Troubleshoot and resolve complex server, network, and software issues.
  • Network Management: Design, implement, and maintain secure, high-performing networks; monitor and prevent issues.
  • System Administration: Perform updates, patching, backups, recovery, and ongoing system maintenance.
  • Client Support: Deliver professional, timely service; understand client needs and recommend solutions.
  • Project Management: Lead migrations, deployments, and installations; coordinate with teams and vendors.
  • Documentation: Maintain accurate diagrams, configurations, and procedures.
  • Compliance & Security: Ensure client systems meet regulatory and cybersecurity standards; conduct audits.
  • Emergency Support: Provide on-call, after-hours help for critical issues.
  • Service Desk Leadership: Handle escalations and implement best-practice processes.
  • Experience: 5+ years IT support; 2+ years Level 3 or senior role; MSP experience preferred.
  • Education/Certs: Bachelor’s in IT/CS preferred; Network+, Security+, Azure Admin, CCNA a plus.
  • Technical Skills: Windows/Linux servers, VMware/Hyper-V, Azure/AWS.
  • Networking/Security: Firewalls, VPNs, protocols, cybersecurity best practices; tools like SolarWinds/Auvik.
  • RMM/PSA: Experience with NinjaRMM, Autotask, ServiceNow, Zendesk.
  • Documentation: Familiar with Hudu, IT Glue, SharePoint.
  • Soft Skills: Strong problem-solving, communication, project leadership, and customer service.
  • Adaptability: Ability to work in a fast-paced MSP environment and collaborate effectively.
  • Mix of onsite and remote work with occasional travel; valid driver’s license required.
  • Flexible schedule, including some evenings/weekends for emergencies or deadlines.
  • Fast-paced, team-oriented culture focused on high-quality SMB support.
  • Insurance Reimbursement After 90 Days
  • Mileage Compensation
  • Free uniforms
  • Bonus based on performance
  • Flexible schedule
  • Opportunity for advancement
  • Training & development
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