Managed Service Provider Level 3 Technician

TeamLogic IT•Park Circle, SC

13d•$75,000 - $100,000•Hybrid

About The Position

We are seeking a skilled Managed Service Provider (MSP) Level 3 Technician to provide advanced IT support for SMB clients. The ideal candidate excels in complex troubleshooting, customer service, and managing diverse technical environments. About TeamLogic IT TeamLogic IT offers a collaborative, growth-focused environment with diverse technical projects and strong support from a nationwide network of technicians. We value innovation, expertise, and delivering smart, reliable solutions to clients. Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent. If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. We’re Committed to a People First Culture Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Requirements

Experience: 5+ years IT support; 2+ years Level 3 or senior role; MSP experience preferred.
Education/Certs: Bachelor’s in IT/CS preferred; Network+, Security+, Azure Admin, CCNA a plus.
Technical Skills: Windows/Linux servers, VMware/Hyper-V, Azure/AWS.
Networking/Security: Firewalls, VPNs, protocols, cybersecurity best practices; tools like SolarWinds/Auvik.
RMM/PSA: Experience with NinjaRMM, Autotask, ServiceNow, Zendesk.
Documentation: Familiar with Hudu, IT Glue, SharePoint.
Soft Skills: Strong problem-solving, communication, project leadership, and customer service.
Adaptability: Ability to work in a fast-paced MSP environment and collaborate effectively.
Work Environment Mix of onsite and remote work with occasional travel; valid driver’s license required.
Flexible schedule, including some evenings/weekends for emergencies or deadlines.
Fast-paced, team-oriented culture focused on high-quality SMB support.

Responsibilities

Advanced Technical Support: Troubleshoot and resolve complex server, network, and software issues.
Network Management: Design, implement, and maintain secure, high-performing networks; monitor and prevent issues.
System Administration: Perform updates, patching, backups, recovery, and ongoing system maintenance.
Client Support: Deliver professional, timely service; understand client needs and recommend solutions.
Project Management: Lead migrations, deployments, and installations; coordinate with teams and vendors.
Documentation: Maintain accurate diagrams, configurations, and procedures.
Compliance & Security: Ensure client systems meet regulatory and cybersecurity standards; conduct audits.
Emergency Support: Provide on-call, after-hours help for critical issues.
Service Desk Leadership: Handle escalations and implement best-practice processes.