Managed Service Lead, Cybersecurity

Biogen

17d•$149,000 - $205,000

About The Position

About This Role: The Managed Service Lead is a member of the Head of Access Automation’s leadership team and is accountable for operational excellence for Identity and Access Management (IAM). IAM is a cornerstone of Biogen’s application security, IT GXP/Quality compliance standards and IT user experience. As such, these initiatives underpin Biogen IT’s Drive & Elevate strategy, with a focus on delivering Resilience, Simplification and Scale through continuous improvement of the services that are provided to the entire organization. This Managed Service Lead is required to have subject matter expertise in all aspects of IAM services – especially problem identification and solutioning, resource management, quality control and risk management. The candidate will also be responsible for continuously improving our performance metrics, to include making manual, ad hoc processes repeatable and automated. The individual should be comfortable working in the gray, without operational norms or existing standards. Many of the services provided today are based on manual processing and manual management. Over time, this leader is chartered to automate or shift the manual fulfillment to our IT service desk. Core services delivered are Account Management & Governance, Access Automation, Active Directory, Single-Sign-On, Privileged Access Management (to include least privilege for users and applications) and Identity federation. The Lead will have a team of ~20-25 MSP resources that are responsible for providing services that touch every Biogen person with access into a Biogen system. This team’s fulfillment directly represents IT in the eyes of our customers. This team fulfills ticketed and non-ticketed requests, maintains our platforms (SailPoint, AD, CyberArk, Okta) and troubleshoots errors (processing and system). This leader must be seasoned in managing complex, impactful enterprise initiatives and have a sophisticated approach for interacting with our enterprise stakeholders (HR Operations, M&A teams, GBS). What You’ll Do: Lead continuous service evaluation and improvement initiatives, collaborating with stakeholders to identify and remediate service line and technology issues. Own and drive service improvement plans, managing timelines, deliverables, resource allocation, change management, and stakeholder engagement. Work cross-functionally to manage risk and troubleshoot within complex infrastructures, maintaining command over major incidents affecting core service lines. Ensure compliance with regulatory requirements such as SOX and GxP by maintaining thorough documentation, including runbooks, policies, and procedures. Develop and manage talent within your team, fostering a culture of success and growth. Implement lasting solutions and services for multiple stakeholders, demonstrating a proven track record of customer success outside traditional IT and Cyber organizations. Who You Are: You are a seasoned leader with a passion for managing complex cybersecurity initiatives. Your strategic mindset enables you to navigate ambiguity and devise innovative solutions. You thrive in dynamic environments, leveraging your strong interpersonal skills to engage with diverse stakeholders and drive impactful change. Your commitment to excellence and continuous improvement is evident in your ability to streamline processes and enhance service delivery. You are adept at fostering talent development, ensuring your team’s success and alignment with organizational goals.

Requirements

10+ years of experience in IT service management and/or management of an MSP staff within a regulated industry
At least 7 years of experience with cybersecurity initiatives supporting Identity Governance and Privileged Access Management which includes identify access technologies, i.e. MS Active Directory, Okta, SailPoint, CyberArk
Proven success in managing complex programs and projects.
Strong track record of achieving customer success with business stakeholders beyond IT and Cyber domains.
A track record of customer success with business stakeholders outside of the IT and Cyber organizations.
The ability to implement lasting solutions and services to multiple stakeholders
Demonstrated success in talent development and management.
Bachelor’s Degree in a related field

Nice To Haves

Experience with automation and process improvement in an IAM context.
Familiarity with regulatory compliance standards such as SOX and GxP.

Responsibilities

Lead continuous service evaluation and improvement initiatives, collaborating with stakeholders to identify and remediate service line and technology issues.
Own and drive service improvement plans, managing timelines, deliverables, resource allocation, change management, and stakeholder engagement.
Work cross-functionally to manage risk and troubleshoot within complex infrastructures, maintaining command over major incidents affecting core service lines.
Ensure compliance with regulatory requirements such as SOX and GxP by maintaining thorough documentation, including runbooks, policies, and procedures.
Develop and manage talent within your team, fostering a culture of success and growth.
Implement lasting solutions and services for multiple stakeholders, demonstrating a proven track record of customer success outside traditional IT and Cyber organizations.

Benefits

Medical, Dental, Vision, & Life insurances
Fitness & Wellness programs including a fitness reimbursement
Short- and Long-Term Disability insurance
A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
Up to 12 company paid holidays + 3 paid days off for Personal Significance
80 hours of sick time per calendar year
Paid Maternity and Parental Leave benefit
401(k) program participation with company matched contributions
Employee stock purchase plan
Tuition reimbursement of up to $10,000 per calendar year
Employee Resource Groups participation