Managed IT Services Senior Associate

RSM US LLP • San Antonio, TX

3d • $67,000 - $126,500

About The Position

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Requirements

• 1-2 years of experience working on a technical helpdesk or IT related role or equivalent network administration role

Nice To Haves

• Minimum of 2 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment
• Microsoft Certification (MCSE/MCSA) and Network+ Certification preferred but not required
• Bachelor's degree (BA/BS) from an accredited 4-year school is a plus
• Experience with Office 365 Administration and associated workloads including Email and SharePoint
• Fundamental understanding of TCP/IP Networking
• Experience with firewalls, such as Cisco, SonicWALL and Meraki
• Experience with VMWare ESX hosts and vSphere Client for administration
• Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration.
• Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN
• Experience with Apple Hardware and MAC OS X
• Experience with enterprise mobile devices

Responsibilities

• Provide phone and email technical support for end-users to resolve any hardware or software issues
• Technicians will be in a phone queue answering calls from clients during peak hours
• Support and troubleshoot workstations, servers and network related issues
• Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients
• Monitor and troubleshoot client backups
• Escalate client issues through the proper channels
• Manage cases according to defined case impact and priority
• Maintain client security standards and confidentiality of information
• Clearly document support issues and all resolution steps in RSM’s ticketing system
• Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption
• Update cases and communicate with clients as required until issue is closed

Benefits

• At RSM, we offer a competitive benefits and compensation package for all our people.
• We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.
• Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
• Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees