About The Position

Managed File Transfer (MFT) Support Engineer Globalscape EFT Houston, TX Experience level: Mid-senior Experience required: 10 Years Education level: Bachelors degree Job function: Information Technology Industry: Information Technology and Services Pay rate : View hourly payrate Total position: 1 Relocation assistance: No Visa sponsorship eligibility: No

Requirements

  • Globalscape and SFTP Tool: Experience on Globalscape EFT, Managed File Transfer (MFT), or other Globalscape products.
  • File Transfer Protocols: Strong knowledge of networking concepts and transfer protocols (SFTP, FTP, FTPS, HTTPS).
  • Configurations: Hands-on with DMZ, RAM, and AWE configurations for file transfers.
  • Incident Management: Expertise in resolving and troubleshooting P1/P2 issues as per SLAs without breach.
  • Globalscape Expertise: Proficient in account creation, event rule configuration, connection profiles, key pair setup, and module issue resolution.
  • Versions: Good command over Globalscape versions 7.x and 8.x.
  • Availability & Support: Comfortable with shifts (5:30 PM2:30 AM / 7:00 PM4:00 AM) and on-call support.
  • High Availability: Experience on HA servers and RAM agents hosting Globalscape applications.
  • Security & Encryption: Encryption/decryption, SSL configuration, EFT module setup, and permission group management.
  • Scripting & Tools: Knowledge of Unix and PowerShell scripts; able to run queries integrated with file transfers.
  • Utilities: Skilled in Putty, WinSCP, and FileZilla.
  • Core Strengths: Excellent troubleshooting, analytical, problem classification, root cause diagnosis, and communication skills.

Responsibilities

  • Handling tickets or issues without escalations.
  • Following all SLA response and resolution principles.
  • Willing to work on desired shifts and provide on-call support.
  • Solving issues or tickets based on customer approvals.
  • Working independently on critical incidents.
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