Managed Care Enrollment Broker - Remote US

Gainwell Technologies LLC

2d•Remote

About The Position

At Gainwell, you’ll put your skills to work helping some of our community’s most vulnerable populations. As a Managed Care Enrollment Broker, you’ll provide critical support by assisting members with assignment changes, processing requests, and delivering friendly and efficient customer service. This is an opportunity to join a mission-driven team dedicated to improving the health and well-being of those we serve.Your role in our mission

Requirements

High school diploma or G.E.D. required.
Two or more years of customer service experience, demonstrating organizational, analytical, and critical thinking skills, with exceptional attention to detail.
Proficient in Microsoft Outlook, Word, Excel, CRM platforms, and OneNote; ability to resolve computer-related technical issues over the phone.
Excellent time management and communication skills (verbal and written). Ability to multitask, talk and type simultaneously, and work effectively in a fast-paced environment.
Experience in healthcare—particularly provider, member services, insurance, or claims. Medicaid experience strongly preferred, but not required.
Must be able to maintain confidentiality and comply with HIPAA regulations.
Remote US opportunity.
Reliable high-speed internet connection required (minimum 24 Mbps download / 8 Mbps upload).
Office presence may occasionally be required if directed.
8-hour shift between 7:30 a.m. and 5:30 p.m. CST, Monday through Friday.
A fast-paced, evolving work environment with opportunities to learn and grow.

Nice To Haves

Experience in healthcare—particularly provider, member services, insurance, or claims. Medicaid experience strongly preferred, but not required.

Responsibilities

Provide prompt, professional customer service by answering incoming calls regarding enrollment assignments.
Research, process, or escalate assignment change requests received by phone or enrollment forms.
Document calls in detail, including concerns, actions taken, and templates completed to ensure all information is captured accurately.
Reference manuals, processes, and guides to deliver correct and consistent information.
Collaborate with team members and management in a professional, respectful manner, meeting client standards and production goals