Sedgwick-posted 3 months ago
$100,000 - $120,000/Yr
Full-time • Senior
Remote
Insurance Carriers and Related Activities

As a Managed Care Client Services Director at Sedgwick, you will be part of a global industry leader, responsible for determining account management strategies related to managed care client service plans. Your role will focus on client retention, customer satisfaction, revenue growth, and overseeing managed care program management for jumbo clients. You will also supervise local Client Services staff and ensure compliance with quality initiatives.

  • Provide stewardship reporting to clients, identifying and educating them on managed care issues and trends impacting programs.
  • Conduct pre-renewal visits reviewing client loss experience and general company performance.
  • Review and identify areas of potential dissatisfaction prior to renewal meetings.
  • Perform client renewal, contract revision, and Client Service Instruction preparation for complex programs.
  • Negotiate changes or improvements to service plans.
  • Facilitate the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments.
  • Coordinate client invoicing, audits, and accounts receivable follow-up for assigned clients.
  • Resolve all major customer service issues.
  • Identify and solicit cross-selling opportunities.
  • Participate in the local insurance community through advanced education and affiliation memberships.
  • Supervise and direct personnel assigned to programs requiring multiple Account Representatives.
  • Ensure compliance with all applicable Quality initiatives.
  • Bachelor's degree from an accredited college or university preferred.
  • CPCU, AIC and/or ARM or other related designation preferred.
  • Ten (10) years related experience or equivalent combination of education and experience required.
  • Two (2) years managed care experience or five (5) years adjuster experience.
  • Experience in Client Services, Managed Care & Data Analytics.
  • Flexible work schedule.
  • Referral incentive program.
  • Career development and promotional growth opportunities.
  • Comprehensive benefits offering including medical, dental, vision, and 401K on day one.
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