Mammoth Hot Springs Assistant HR Manager - Yellowstone National Park

Xanterra

227d • $1,832

About The Position

Live. Work. Explore. as a part of our Human Resources team in Yellowstone National Park! Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As the Mammoth Hot Springs Assistant HR Manager, you will play a vital role in supporting the day-to-day Human Resources functions that keep the park running smoothly. The Assistant HR Manager role is a dynamic position responsible for providing comprehensive human resources support and guidance to seasonal property management teams. This role requires exceptional interpersonal skills to effectively advise on HR policies, handle sensitive personnel issues, and conduct investigations while maintaining confidentiality and compliance with company standards and legal requirements. The Assistant HR Manager also plays a crucial role in developing partnerships with various internal stakeholders, supporting employee engagement initiatives, and continuously improving HR processes to enhance overall operational efficiency and employee satisfaction.

Requirements

• Minimum of three years HR experience required or three years prior management experience with Xanterra.
• HR Certification preferred.
• Excellent oral and written communication skills.
• Ability to persuasively and professionally guide and motivate others.
• Knowledge of Company policies and procedures, Park/Company guidelines and resources for cases with extenuating circumstances.
• Intermediate to advanced knowledge of Microsoft Word, Excel, and Outlook.
• Possession of valid driver's license and safe driving history preferred.

Responsibilities

• Effectively advise and lead seasonal property management teams on all aspects of Human Resource policy and practice through excellent interpersonal communication, teambuilding, continual development and positive coaching and feedback.
• Provide a sounding board for employees at all levels; handle personnel issues with sensitivity and confidentiality as required, resolve issues in a tactful and timely manner.
• Objectively and consistently initiate and/or monitor corrective and disciplinary action related to employee conduct and company policy infractions.
• Train and guide managers in support of consistent employee documentation and discipline standards.
• Serve as a primary resource for investigation in highly sensitive areas including claims of harassment, discrimination, threats of violence, etc.
• Maintain confidential, complete, and legally compliant employee files and investigative files.
• Ensure regular office coverage, accurate and timely processing of administrative tasks, and confidential handling of employee information.
• Develop effective partnerships with Security staff.
• Work cooperatively and confidentially with Department Managers, Operations, and the HR and Housing teams to resolve sensitive employee issues.
• Actively support department and operations managers on company standards and practices related to the selection, training and managing of employees on location.
• Provide relevant ongoing support training as necessary for Managers and Supervisors.
• Perform a variety of administrative tasks to support Employees, Operations, Department Support Teams, HR Manager, and the HR department.
• Perform legally compliant terminations or serve as guidance, consult, and witness during terminations performed by others.
• Continually seek improvement of efficiencies in processes and procedures throughout all operations.
• Support employee reward, recognition, and engagement programs.
• Attend various location and departmental meetings on a regular basis and contribute useful information as appropriate.
• Develop strong partnerships with various Internal Customers.
• Ensure timely and accurate processing of employee information including profile changes, payroll deductions, etc.
• Respond to requests and concerns from Employees, Support Staff, Management Staff, NPS and others as appropriate in a timely and professional manner.
• Utilize personnel reports and offer assistance to location departments as needed to accurately assess staffing issues.
• Perform monthly employee file audits and initiate steps in accordance with file audit procedures.
• Communicate with Location Management on open positions both on-location and park-wide.
• Continuously work to develop and strengthen relationships with local management and NPS personnel at all locations.

Benefits

• Employee Assistance Program
• Wellness Program
• Learning and Development Program
• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Employee discounts at local gateway communities
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program

What This Job Offers

• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed