Maker Checker

ABB•Usa, IL

41d•Remote

About The Position

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Service Manager __ As a Maker Checker , you will be responsible for accurately validating orders that have been entered into the order management system. Ensure timely cross-functional issue resolution when discrepancies arise, including order cleaning for both manual and electronic orders, utilizing the necessary tools and adhering to Service Level Agreements. Completion of final review of all orders and closing orders once finance and operations confirm completion. The work model for the role is: Remote

Requirements

Candidates must already have work authorization that would permit them to work for ABB in the US.
High school diploma required, bachelor’s degree in business other related field preferred.
3+ years of experience in sales support, customer experience, or data entry.
Good understanding of order handling & fulfillment, with strong emphasis on quality work.
Good understanding of customer satisfaction and ability to resolve customer issues efficiently.
Strong data analysis and reporting skills.
Effective communication & interpersonal skills with high attention to detail.

Responsibilities

Support internal and external customers through accurate order validation in the order management system.
Ensure proactive communication with customers and internal functions to guarantee customer satisfaction by providing relevant information.
Ensure clean order entry per requirements including prices, quantities, dates, customer, and company data, etc., enabling seamless system order execution.
Monitor and escalate cases and repeated discrepancies.
Document and archive order-related information, assumptions, and decisions in appropriate systems within their area of responsibility.
Review job status to ensure all jobs are closed properly in SAP
Perform tasks with a high focus on quality to ensure customer satisfaction
Other duties as assigned

Benefits

We empower you to take initiative, challenge ideas, and lead with confidence.
You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals.
Every idea you share and every action you take contributes to something bigger.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their - sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected] . Resumes and applications will not be accepted in this manner.
While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $58,500 and $93,600 annually.
ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico] Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. Choice between two dental plan options: Core and Core Plus Vision benefit Company paid life insurance (2X base pay) Company paid AD&D (1X base pay) Voluntary life and AD&D – 100% employee paid up to maximums Short Term Disability – up to 26 weeks – Company paid Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance Parental Leave – up to 6 weeks Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.