Majors Customer Success Leader
About The Position
Harvey is hiring a Majors Customer Success Leader to guide a team of experienced Customer Success Managers dedicated to our most high-value, strategic clients. These clients represent some of the most sophisticated organizations in the world, and this leader will ensure we deliver exceptional partnership, measurable outcomes, and enduring trust. You’ll shape how Harvey engages its top accounts, bringing structure, executive presence, and deep customer insight to every interaction. The ideal candidate combines strategic vision with a calm, confident leadership style, setting the tone for excellence in customer engagement and retention at the highest level.
Requirements
- 12+ years of experience in Customer Success, Account Management, or Enterprise Relationship Management, with at least 6+ years leading strategic or enterprise-facing teams.
- Proven success managing executive relationships with global enterprise clients in the AI, SaaS, legal, or technology sector.
- Exceptional communication and presentation skills, with a refined executive presence and ability to influence C-suite stakeholders.
- Strong strategic and analytical thinking, capable of identifying opportunities for growth and long-term partnership.
- A leader who models professionalism, empathy, and confidence with the ability to coach a team to perform at a world-class level.
Nice To Haves
- Background in law or experience in the legal technology sector
- Previous experience in consulting or professional services firms
- Experience working with or supporting large financial institutions or asset managers
Responsibilities
- Lead, mentor, and empower a team of seasoned Customer Success Managers supporting Harvey’s most strategic enterprise accounts.
- Partner closely with executive stakeholders, both internally and externally, to drive account health, renewal, and long-term expansion.
- Develop and execute tailored success plans that align with client goals, maximize adoption, and demonstrate ROI.
- Create frameworks and best practices for managing complex, multi-stakeholder relationships across global organizations.
- Collaborate cross-functionally with Sales, Product, and Leadership to ensure strategic alignment and customer advocacy.
- Represent the voice of Harvey’s top clients, influencing strategic decisions and helping shape the evolution of our Customer Success practice.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
251-500 employees
