Major Incident Management SRT

Fiserv • Berkeley Heights, NJ

1d • $90,000 - $144,000 • Onsite

About The Position

We are seeking a highly skilled, detail-oriented, and motivated Major Incident Management SRT (Senior Response Team) associate to join the FICC (Fiserv Incident Command Center). This candidate will be responsible for working high-pressure situations as the Lead Major Incident Manager for issues which are (or could) impact our IT services. You will work closely with various IT Support and Business teams to ensure timely and safe service restoration actions are taken to minimize/cease the impact to our clients, particularly during emergencies or P1/P2 Major Incidents.

Requirements

• 5+ years of experience in incident management and response.
• 2+ years of experience with Confluence and Jira for managing release and incident tickets.
• 2+ years of experience with CI/CD pipelines, SQL, and Kibana.
• 4+ years of an equivalent combination of educational background, related experience, and/or military experience
• To be considered, you must be either a US Permanent Resident or US Citizen due to contractual obligations.

Nice To Haves

• Experience with monitoring tools such as AppDynamics or other APM solutions.
• Experience with the Atlassian Suite and ServiceNow for incident management.

Responsibilities

• Manage and oversee the incident management process to ensure minimal disruption.
• React to preliminary incident indicators and confirm service impact.
• Communicate post-incident details such as impact, status, and resolutions internally across all channels.
• Collect and distribute root cause analysis details from technical teams.
• Collaborate closely with production support teams to resolve incidents.
• Update and maintain necessary internal documentation, consulting on any external documentation required.
• Continuously improve the quality and efficiency of the incident response process.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed