Major Incident Management SRT
About The Position
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. About your role: We are seeking a highly skilled, detail-oriented, and motivated Major Incident Management SRT (Senior Response Team) associate to join the FICC (Fiserv Incident Command Center). This candidate will be responsible for working high-pressure situations as the Lead Major Incident Manager for issues which are (or could) impact our IT services. You will work closely with various IT Support and Business teams to ensure timely and safe service restoration actions are taken to minimize/cease the impact to our clients, particularly during emergencies or P1/P2 Major Incidents.
Requirements
- 5+ years of experience in incident management and response.
- 2+ years of experience with Confluence and Jira for managing release and incident tickets.
- 2+ years of experience with CI/CD pipelines, SQL, and Kibana.
- 4+ years of an equivalent combination of educational background, related experience, and/or military experience
- To be considered, you must be s US Citizen due to contractual obligations.
Nice To Haves
- Experience with monitoring tools such as AppDynamics or other APM solutions.
- Experience with the Atlassian Suite and ServiceNow for incident management.
Responsibilities
- Manage and oversee the incident management process to ensure minimal disruption.
- React to preliminary incident indicators and confirm service impact.
- Communicate post-incident details such as impact, status, and resolutions internally across all channels.
- Collect and distribute root cause analysis details from technical teams.
- Collaborate closely with production support teams to resolve incidents.
- Update and maintain necessary internal documentation, consulting on any external documentation required.
- Continuously improve the quality and efficiency of the incident response process.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
