Major Incident Availability Expert (Remote)

Allstate•McCullom Lake, IL

2d•Remote

About The Position

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Service Management Expert leads all efforts to develop, document, implement, and drive the activities around managing our Technology Services and will conduct monitoring for process/Inventory accuracies through the use of internal controls, metrics and reporting. The Service Management Expert will be responsible to set the Technology Services Management Strategy for all of ATS and will work across multiple IT/Internal groups to ensure that the Enterprise Process Management approach is effectively managed and maintained from a governance and on-going operations perspective.

Requirements

7 or more years of experience (Preferred)
Accountability
Business
Communication
Compliance
Design
Information Technology (IT) Services
Information Technology Management
IT Service Management (ITSM)
People Management
Problem Solving
Process Improvements
Process Management
Team Management
Time Management
Waterfall Model

Responsibilities

Oversee the development and delivery of Executive Level communications relevant to the Technology Services, process performance, process maturity or technology aligned to strategic objectives and business needs.
Oversee the communication, marketing, and training for the one or more Technology Services
Oversee the escalation / communication of risks and issues as appropriate
Oversee and drive industry and internal benchmarking to ensure fit for purpose and best in class process delivery / execution
Oversee the design, implementation and/or coordination for one or more Technology Services' policies, roles and responsibilities, and compliance
Accountable for one or more Technology Services within Allstate and for the performance, maturity, and compliance of the ITSM Process
Oversee and determine the tools and processes to gather and create Technology Services requirements or process improvements
Oversee and drives Continual Service Improvement across one or more Technology Services
Understand advanced concepts and navigate the relationships between Technology Services, IT Service Management Process requirements, and business/IT management needs that are moderate to complex in nature which may span multiple Technology Services
Act as the authoritative source of knowledge for one or more Technology Services