Maitre'D - TAO Downtown Restaurant New York

Tao Group Hospitality•New York, NY

4h•Onsite

About The Position

Responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with restaurant guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Requirements

Minimum 1 year Maitre’D experience or equivalent related Tao Group Hospitality experience required
Experience in a high-volume restaurant/nightclub/lounge.
Ability to write, read, and verbally communicate
Must have good positive energy throughout the day
Must be able to print legibly for Team Members, management, and guests to read
Must be able to stand for extended periods of time
Must be able to move quickly
Must be able to push and lift up to 75 lbs. with or without assistance
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Exposure to cleaning materials
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Responsibilities

Anticipates and accommodates all needs of the guest
Maintains the general cleanliness and orderliness of the entrance area and entire venue
Complies with Department of Health and company sanitation standards
Actively takes and processes reservations
Assists with incoming calls and answering guest questions
Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift
Provide the dining room team with initial table set-up
Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management, including:
Ensures all appropriate menus are printed and ready for service
Ensures that all menu books are organized with current menus
Completes opening duties as assigned or directed
Completes closing duties as assigned or directed
Reports all breakage, and damage of equipment or furniture immediately to management
Attends and participates in daily pre-service meetings, reviewing the VIP’s and book for the night
Foster and maintain relationships with regular guests
Participates in any training sessions or departmental meetings
Learn by listening, observing other team members, and sharing knowledge while leading by example
Portrays a positive and professional attitude
Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
Works as part of a team and provides help and support to all fellow team members
Assist and/ or complete additional tasks as assigned