Maitre'D - OMNIA Skybar Las Vegas

Tao Group Hospitality•Las Vegas, NV

5h•Onsite

About The Position

Responsible for checking in and managing the seating of all guests, including both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Greets and interacts with restaurant guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality. ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: Anticipate and accommodate all guest needs Provide professional and exceptional service at all times Present menus, answer questions, and make knowledgeable suggestions for all food and beverage items Inform guests of all specials and promotions, including prices Solicit allergy or dietary restrictions from each guest and communicate them appropriately Accurately enter all orders into the POS system Ensure timely and correct delivery of all food and beverages to guests Maintain cleanliness and organization of assigned stations and the entire venue Follow supervisor instructions, communicate effectively, and support coworkers as a team player Possess in-depth knowledge of all food and beverage menus, as well as the company Serve all alcoholic beverages in accordance with state regulations and alcohol awareness training standards Follow company procedures when providing bottle service Follow proper procedures for handling cash and payment cards Comply with Department of Health regulations and company sanitation standards Accurately complete all end-of-shift financial procedures Communicate guest needs to Front-of-House and Heart-of-House team members, managers, and chefs Properly set up the cocktail lounge, bar, and side stations, and perform side work and other opening/closing duties as directed by management, including: Ensuring all lounge furniture is clean and free of debris Setting tables with appropriate settings Stocking side stations with required supplies Performing opening and closing side work as prescribed Report all breakage or damage of equipment and furniture immediately to management Attend and actively participate in daily pre-service meetings Attend and participate in all scheduled training sessions and departmental meetings Learn by observing and listening to others, sharing knowledge, and leading by example Maintain a positive and professional attitude at all times Demonstrate knowledge of Tao Group Hospitality, its partners, and related hotel environments Work collaboratively as part of a team and offer help and support to fellow team members Assist with and complete additional tasks as assigned TRAINING REQUIREMENTS: Tao Group Hospitality in-venue Maitre d’ training

Requirements

Previous hospitality experience.
Previous Maitre d’ and/or Tao Group Hospitality Wing experience
Experience in a high-volume restaurant/nightclub/lounge
Ability to write and verbally communicate
Must have good positive energy throughout the day
Must be able to print legibly for team members, management, and guests to read
Must be able to kneel, bend, and stand for extended periods of time
Must be able to move quickly
Must be able to push and lift up to 50 lbs.
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Responsibilities

Checking in and managing the seating of all guests, including both reservations and walk-ins.
Managing reservation book and accepts walk-in guests to help maximize seating for each shift.
Greeting and interacting with restaurant guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.
Anticipating and accommodate all guest needs
Providing professional and exceptional service at all times
Presenting menus, answer questions, and make knowledgeable suggestions for all food and beverage items
Informing guests of all specials and promotions, including prices
Soliciting allergy or dietary restrictions from each guest and communicate them appropriately
Accurately entering all orders into the POS system
Ensuring timely and correct delivery of all food and beverages to guests
Maintaining cleanliness and organization of assigned stations and the entire venue
Following supervisor instructions, communicate effectively, and support coworkers as a team player
Possessing in-depth knowledge of all food and beverage menus, as well as the company
Serving all alcoholic beverages in accordance with state regulations and alcohol awareness training standards
Following company procedures when providing bottle service
Following proper procedures for handling cash and payment cards
Complying with Department of Health regulations and company sanitation standards
Accurately completing all end-of-shift financial procedures
Communicating guest needs to Front-of-House and Heart-of-House team members, managers, and chefs
Properly setting up the cocktail lounge, bar, and side stations, and perform side work and other opening/closing duties as directed by management, including: Ensuring all lounge furniture is clean and free of debris Setting tables with appropriate settings Stocking side stations with required supplies Performing opening and closing side work as prescribed
Reporting all breakage or damage of equipment and furniture immediately to management
Attending and actively participating in daily pre-service meetings
Attending and participate in all scheduled training sessions and departmental meetings
Learning by observing and listening to others, sharing knowledge, and leading by example
Maintaining a positive and professional attitude at all times
Demonstrating knowledge of Tao Group Hospitality, its partners, and related hotel environments
Working collaboratively as part of a team and offer help and support to fellow team members
Assisting with and complete additional tasks as assigned